Convert a Facebook Profile to a Business Page without Losing Friends

Please Note: If you look at all the comments below, you will notice that this conversion does not always go smoothly.  We’ve done it twice without issues, but the number of  comments indicates a persistent problem.  If you lost friends during your conversion, please report the issue to Facebook. You can also ask them to reverse the conversion.

Why Should I Convert my Profile to a Business Page?

From Facebook’s Help Pages:

“Since profiles are for meant individual people, they aren’t suited to meet your business needs. Pages offer more robust features for organizations, businesses, brands, and public figures, which you can learn more about here.

Further, maintaining a profile for anything other than an individual person is a violation of Facebook’s Statement of Rights and Responsibilities. If you don’t convert your profile to a Page, you risk permanently losing access to the profile and all of your content.”

Convert Facebook Profile to a Page Convert your Facebook Profile to a Page in a few steps to improve functionality and reporting.

Granted, I have yet to hear of anyone losing their profile, but, as Google+ did to businesses that ignored their warnings, Facebook could do at any time.

Facebook pages can use apps, like iFrame welcome pages, that are not available to personal profiles.  They can also have an unlimited number of fans, whereas friends are limited to 5,000.  Another benefit is that you can allow others to administer the page without giving out your personal log in information. In exchange, you will lose access to your friend’s profiles, chat and the ability to post to personal profile walls.

That said, we’ve all seen it – businesses using personal Facebook profiles.  Often they have an extensive post history, many photos and hundreds of friends.  So, even though we know Facebook doesn’t want businesses using profiles, who can blame them for not converting?  I wouldn’t want to lose all that work, either! Fortunately, along with option one (hope Facebook doesn’t crack down) and two (start from scratch) there is a third option: Facebook’s Migration Tool.

How to Convert Your Profile into a Page – Four Easy Steps

Facebook has developed a tool to convert profiles to business pages. The converter works by converting all your friends to fans and moving your profile photos over. Alas, additional images, videos, posts and comments are not moved.

Step One

Though you won’t be able to easily upload everything, you might still want to download all your information, some of which (photos) you may be able to add back manually.  To take advantage of this, use Facebook’s Personal Data Downloader to save all your profile information (this may take hours).  Access this feature by going to Account>Account Settings>Download Your Information.

Step Two

Another item to care for BEFORE converting is to make sure that any pages you administer with the profile that will soon become a page has an alternate administrator.  Once your profile becomes a page, you lose access to pages you used to administer with that profile.  You should have a personal profile anyway (if you don’t, create one now), so just make sure your personal profile can administer all pages you will need to access.

Step Three

Visit Facebook’s Migration Tool page and choose the correct category for your business.

Once conversion is complete, assign administrators (such as your personal profile) to the new page and let all your new “fans” know you’re official!

Please note that complete migration can take hours.

Step Four

At this point, your new page is without an administrator.  So, open a new browser, create a new personal profile, and then go back to the browser where you are logged in as the page and assign your new personal profile as an administrator.

 Undo?

If you accidentally convert your profile to a page (how?) or you notice consequences that you can’t live with, use Facebook’s appeal form to request that they revert it back to a profile.  If you really ARE a business, however, I wouldn’t count on it!

 

My Experience

In the interests of science, I decided to do a test run.  I created a new personal profile, connected with a couple of friends and followed the steps above. It took a couple of hours to download my information (and this, on a brand new test account – those with extensive history will take longer), but I finally got my Email with the link to get my zip file, which I then extracted.  The resulting folder looked like this:

Facebook Migrate Profile to Page

Browsing to photos>profile photos confirms that my profile photo was indeed downloaded!

On to step three. I chose “Company, Organization, or Institution” with subcategory “Health/Beauty”.  Next, a big warning pops up about this being irreversible (it gives me a link to download my profile info, too) and I’m prompted to enter my password again and enter a security check string.  Next thing I know, it’s done!  My two friends are now “likes” and my profile image is right where it should be.   Next step, enter basic information and start posting!

Have you converted a profile to a page?  Why or why not?

Tired of the Do-It-Yourself approach to social media?  Are your other business interests suffering as you try to make sense of all it takes to make your social media presence a success?  Please contact us - we can help.  We offer an outsource social media management plan that gives you a vibrant online presence and allows you to get back to business.

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About the Author Alisa Meredith (257 Posts)

As co-owner and chief inbound marketing consultant at Scalable Social Media, Alisa Meredith spends a lot of time keeping up with online marketing trends for the benefit of our customers. Computers have been a passion of hers since her first T1-99, so inbound and social media marketing is a natural fit.


Comments

  1. Bassam

    Hi,
    i do request to undo migration business page to back my normal profile but the support team don answer please help me

    thanks & best regardes

    • Steven Thys

      Hello,

      Yesterday I tryed to convert a page with 5000 friends into a fanpage. After 220 likes it stops. Can i check where all the other friends are, can i start the conversion again? Can i contact facebook?

      Regards,

      Steven

      • Alisa Meredith

        Hi Steven. I’m sorry it hasn’t gone well for you. You can request a reversal at https://www.facebook.com/help/contact/?id=189265951117017
        You can tell Facebook about the problem here: https://www.facebook.com/help/contact/164405897002583

        Let us know how it works out!

      • John

        Had Exactly the same issue, it stopped after 280 Likes. What a nightmare. Were you able to get it resolved or you had to revert back to profile??

        • Benjamin Rheine

          Hi John, I’m having the same problem, do you already have your friends / likes back ?

          • Josh Kowalewski

            I am having this exact same problem! 2000 friends have converted to only 412 “likes” The exact response I have received from Facebook is: “Thanks for taking the time to report this to us. We’re sorry to hear you’re experiencing an issue using Facebook. While we aren’t responding to every report, we may reach out to you for more information as we investigate this.”

            It seems like this is being ignored by facebook.

        • Brian Armstrong

          I have the same problem with one of my sites. I had 5000 friends and converted it and now have 354 Likes! Has anyone had any help at all from FB? This really sucks.

      • Benjamin Rheine

        Hi Steven, I’m having the same problem, did you already have your friends / likes back ?

      • Benjamin Rheine

        Hi Steven, I’m having the same problem, did you already have your friends / likes back ?

    • joyce

      I read you can not got back Ever!!

  2. Hello… i have just convered our profile page to a like page as we are a business but our friends have not been converted to likes! Please could you help? Many thanks nicola

    • Alisa Meredith

      Hi Nicola. Sometimes it takes a while to complete the process, particularly if you had a lot of friends.

      • This was my problem too… thanks a lot!

        • Alisa Meredith

          I’m so glad it worked out for you, Yvette!

          • Steven Thys

            Hi Alisa,

            I Also trie to convert a facebook profile with 5000 friends after the conversion i only have 220 likes. I start the migration 2 days ago.

            Any idea.

            Do you know if i ask to facebook to revert the page back to a profile or all the friends are back. How long does it takes before facebook responds to that question?

            regards,

            Steven

  3. Hi, not sure if you can help but I have a friend who built a profile for his business then later built a page. He now has both, is there a way to consolidate them or does he need to message all of his friends individually? I’ve searched everywhere but it’s not looking good.

    • Hi Martin. I cannot find any way to combine a page and profile, either. I have seen other profiles try to move their friends over to their fan page with periodic updates on their page. Something like, “Please visit and ‘like’ our new page to keep up with the (insert subject here) news, discounts and deals you love.” If your profile will no longer offer those things, you might want to state that as well. Give them a reason to like…

    • Nat

      Hi Martin,
      Convert the profile to a page, and then ‘merge duplicate pages’
      I did this however I’m not sure I allowed enough time for the friends to become fans before merging as I had 4400 friends, and 1700 fans – but now the page only has 2800 fans, and the transfer appears to have stopped. I have reported to facebook to try reclaim my hard work of gaining followers, but am yet to receive a resolution / response. :(
      Hope this works!

      • Thanks for the solution, Nat. Please let us know how it turns out. Best wishes!

      • Brenton

        Nat,

        how did it finally work out? I am doing research on the same thing. I have both a friends and fans and want to convert. When does it ask you to “merge duplicate pages”? thanks….any advice is appreciated.

        • Alisa Meredith

          Hi Nat. You’ll get the option to merge duplicate pages if you have two pages that Facebook deems sound very much alike. So, if you are going to convert a profile to a Page with the goal of merging the new page with an existing one, give it a name as close to the name of the other page as possible. You might find Facebook’s info helpful: https://www.facebook.com/help/?faq=249601088403018

  4. Dan

    Hi, very useful article, thanks a lot! One question: What happens to your existing Vanity URL once you convert the profile into a page? Has anyone tested this yet?

    • Alisa Meredith

      Great question Dan. I am afraid I don’t know the answer, but I’m on the lookout!

    • Lee

      Unfortunately you lose your vanity URL when you convert the profile to a page. Not sure if it can be reclaimed or not. :(

    • OilyShoes

      Hi there. I’m really frustrated because I converted a profile to a page on the understanding the username (that’s the vanity URL, right?) would come across (it says it clearly here: http://www.facebook.com/help/?faq=116067818477568&ref_query=convert+face) but 24 hours later, the username hasn’t come across to the page and it’s “not available” to add to the page. A “page not found” error comes up when you try to visit the vanity URL. I’d love to hear if anyone else has had this problem and somehow recovered their username? I have printed promotional materials and I really want to be sure I get to keep my username as printed on there!
      Thanks!

      • Alisa Meredith

        Hi OilyShoes. Yes, I see that in the Help files. Interesting. Have you tried going to http://www.facebook.com/username to see if you can set the URL there? Maybe that’s what you are saying is “not available”?

        I wonder if it might work to request that they change it back to a profile? Perhaps in the process there is a spot to tell them what happened. https://www.facebook.com/help/contact/?id=296078000410951 If not, maybe switching again would make it work as documented? I don’t know, I’d sure hate to have you have to reprint all those brochures!

  5. Salah ud Din

    Hey i am very worried about my face book profile.
    i have no business but my Facebook profile has been converted into Page by my friend and without my permission. please Help me and i want to go back into my profile. because there is lots of my personal data which i have not backup.
    Please please please do something.

  6. I have recently converted my profile to a page to turn my friends into likes for advertising purposes. However now i have set up a sponsored story to target the friends of likes however the targeted audience is only showing 20 people. I have over 700 likes. Please help as the only reason i converted to a page was for likes and so i could advertise to the people they are friends with. Please help

  7. tnt

    I have converted 4 profiles successfully so far. Delays never been a problem but this time, 1,200 friends out of 5,000 haven’t been converted to likes. Trying to find a solution.. Any ideas?

    • Alisa Meredith

      Hi tnt, well, that’s scary! Did they ever come through?

    • Nat

      This also happened to me! 4400 friends and 1700 likes on an existing page.. i merged the two and now am only left with 2800 likes :(
      It’s been over 24 hours and still nada.
      Facebook hasn’t responded to my query.

      • I’m sorry to hear that, Nat. Any change now?

      • Sergio

        Gonna try this myself tomorrow and was wondering if the rest of your friends converted to fans in the end. Appreciate the feedback. :)

        • Alisa Meredith

          How did it go, Sergio? I don’t know of anyone who lost friends permanently, but I suppose it could happen.

  8. Love the idea of converting,but… Are the Friends I convert to Likes no longer Friends? Can you Tag them in a photo if they are a Like?

    • That’s right, David. Likes are not quite the same as friends. I have not been able to tag fans on photos.

  9. Can you Post to their Wall after they have been converted from Friends to Likes?

    • Alisa Meredith

      No, I’m afraid not. I suspect that this is the reason some businesses choose to set up or keep a profile instead of a page. You can’t chat with them, either. Of course, if you don’t convert, you run the risk that some day they might shut the whole thing down. I’ve not heard of it yet, though.

      Have you tried Google Plus Pages for Business yet? Aside from the search engine benefits, there are more options for keeping in touch with your fans than with Facebook Pages. Hangouts are particularly fantastic.

  10. Salah ud Din

    @ Alisa Meredith: Can u convert back into face book profile from business page ????
    please if u can do let me know, i am so worried even i am ready to pay for it.
    i hv already used that link but face book team didn’t helped me.
    :(

    • Alisa Meredith

      Hi Salah. I’m sorry, but that is the only recourse you have! Did you hear back from them at all?

  11. Salah ud Din

    No i didn’t heard..!!
    but what do you say about this Incident ???

  12. Truth_Hurts

    Hi, do you know of anyone that has successfully converted a page back to profile? I made that mistake and as we know FB does not get back to you with any answer. I would love to hear a positive story before I have to create a new profile. Thanks.

  13. alexandra

    hi,
    I converted a profile page into a fan page 16 hours ago and i have 0 likes. Do i need to wait for more time so the likes would appear? I also had a problem with the company’s email so i wasn’t able to revieve any emails from facebook. Can you give me and advice? I already wrote them but i’ve recieved an automatic email to wait for their answer.

    • Alisa Meredith

      You should have seen some likes come over pretty quick and they should certainly be done by now. How many like do you have? I would Email them again, using an address you have no problems accessing. At this point, they are they only ones who can help you.

  14. Heather

    I have a page and a personal profile. I want to delete my personal profile but keep my page and all it’s likes. Is that possible, or am going to have to delete everything and start all over again with a new page? :( And if I do that, how do I let the people who have liked my page know that I am moving it?

    • Alisa Meredith

      You need to keep a personal profile in order to manage your page. If you want to delete your personal profile for some reason, first create a new personal profile and make that profile a manager on the page. No need to delete your page.

  15. Clark

    Hi there, I’m a social media manager and I’ve ran into a new problem. A client of mine has two pages for his business, a “business page” with 600 likes and a “personal page” with 2500 friends. I wanted to merge these two pages so yesterday I started the process. I went to convert his “personal page” into a “business page”. I was successful, however, the page now says I have “0 likes” Whats more strange is when you sign in with his email now, the homepage is https://www.facebook.com/ads/manage/campaigns/
    I’ve done this simple migration before and never ran into a problem. I know there is an appeal form but I’m worried Facebook will accidently delete his previous “business page”… the one that has 600 likes. I already seem to have lost 2500, I dont want to lose anymore!
    If I merge the two business pages, the current one with 600 fans, and the new one with “0″… Will those extra 2500 appear? Where could they have gone? PLEASE advise if you could… I really need to fix this. Thank you so much – CC

    • Alisa Meredith

      Hi Clark. I’m so sorry to hear of your trouble!

      What is the URL to the new page?

      So, when you sign in as him to his personal profile, you end up on the campaign manager page? That is very odd.

      I understand your concern in not wanting to lose the last of his fans. I would not assume that merging the two pages will make the 2,5000 appear. I would get the first one sorted out before I went any further. Certainly don’t want to merge the existing page to the buggy one.

      I would contact Facebook about the strange happenings and completely leave out the issue of the 600 fan page for now.

      Hope that helps. Please let us know how you make out!

    • Rob

      Hi Clark,

      I’ve recently converted my clients profile into a business page and everything converted over ok, but now when I login I’m also landing on the account management page. Did you manage to find a resolution to this?

      Also they had a custom name (Facebook.com/businessname) associated with the profile but after it was converted to the business page the profile is gone and comes up as, this page cannot be found!

      Any ideas would be really appreciated!

      • Alisa Meredith

        Hi Rob. Maybe I can help.

        I saw the same issue with the account admin page coming up on login. I still don’t understand why Clark would be sent to the manage ads page..

        Anyway, the issue only came up when I was still logged in with the Email address and password of the no defunct personal profile. Make your actual personal profile an admin, then log in with your personal profile instead.

        It makes sense that the custom name would be changed. Go to Facebook.com/username to set the username again.

    • I am reading this over a year later but I had exactly the same thing happen to me yesterday. Could you be so kind, if you remember, to tell us how your story ended? Many thanks!

      • Alisa Meredith

        Hi, Veronica. I never heard how it worked out. I hope Rob will come back and share with us. Did you try my suggestions?

  16. Salah ud Din

    Yahooooooooooooooooooooooooooo
    i hv got again my Profile which have been converted into Business Page :)))

  17. We started a Facebook page a while back and are close to 5000 friends. Since then we started a Facebook business page before the Migratin was an option. Our business pages has about 1600 likes.

    Would it be better to migrate the 5000 friends we have and start a new page?? Any way of converting these friends to LIKES?? ANY SUGGESTIONS?????

    • Alisa Meredith

      Hi Todd. Excellent question. First reaction would be to say keep the 5,000 and make a new page, but if your existing page with 1,600 likes is active and thriving, it may make more sense to try to get your 5,000 friends to like your new page. Without that insight, I wouldn’t know which I’d choose!

      If your page is getting good engagement, you have absolutely nothing to lose by directing your 5,000 friends to the page. Give them an incentive to Like it, too. While you are in transition, post similar content on each, but regularly remind your “friends” that there is a fan page and give them a reason to switch over. Perhaps run a contest.

      Would love to know what you decide to do and how it works out for you.

      • Hi Alisa

        You are doing an amazing job here, respect is due! I have a similar issue to Todd in that my client has an existing profile page (e.g. http://www.facebook.com/username1) that they need to convert, as well as a business page off this profile which they have been using as their ‘main’ Facebook presence (e.g. http://www.facebook.com/username2).

        My question is how do I convert the profile to a business page but then make that new business page the current business page with the existing username and URL reference intact?

        Many thanks

        Rich

        • Alisa Meredith

          Hi Rich. Glad to be of assistance!

          Do I understand correctly that you want to combine Facebook pages?

          This is not currently possible. However, what I would try is this: Rather than converting the username1 personal profile, instead use that to message all your current fans, giving them a link to the new page. Encourage them to like this new page because the old profile will be disappearing. Give them an incentive, consider running a drawing for a few really great prizes. Post updates daily reminding them to like the new page and make your profile photo something that indicates that you’re moving. A moving van with the new URL on it, perhaps. Get creative with your cover photo, too.

          If I’ve misunderstood, please let me know.

  18. mon compte il marche pas

  19. kate

    hi all,
    hope someone can help me!
    i started my own fb profile, then i started my business profile and loaded heaps and got 75 friends. I didn’t know that i should have started a business page at that time. I got the 25 likes and now have the business page going fine. BUT my old business profile is still on fb and locked…i cannot change the profile pix nor can’t find any settings to change anything! i need to do this as the profile pix is my OLD logo that i do NOT want to be associated with my business. can anyone shed light on how i can fix this problem? also the 75 friends that are connected to the old business profile have the old profile pix on their friends list and i don’t want that. it is very frustrating that there is no one to ask at fb !….hopefully someone can help me with my situation? thanks

    • Alisa Meredith

      Hi Kate. I’m sorry for your frustration! If you haven’t already sorted this out, do you mind providing links to both accounts? It might help.

  20. Grega

    Hi,
    I want to migrate an account to page but have problem.Choose category and name (the same as for account) then a warning window pop up with FB password request.Everything OK up to here.I use my FB password, click OK and then came a warning that I have to complete this proccess on a recognized computer: “For your security, you need to complete this process from a computer you’ve used for browsing Facebook in the past. If this isn’t possible, contact customer support.”
    I tried to complete migration on 2 computers (from both I browse FB), on both I received same message.
    Anybody know somthing about this and what should I done to finish migration ?
    thank you, rgds

    • Alisa Meredith

      Huh, I have not seen this. I would go ahead and contact support even though you are using a computer from which you have browsed FB previously.

      You could try going to Account Settings>Security and loosen the controls there temporarily. I don’t know that it will work for you, though.

      • Bipolar God

        I’m having the same problem. I looked through this entire page because I searched the problem and got this blog but nothing here. I don’t know why it’s doing this my other facebook it worked just fine and I only have 1 computer.

        • Alisa Meredith

          Hi, no, I’m following the help article on Facebook, and it seems the issue has not been fixed. Some have suggested that having outstanding AdWords balances might be a factor, but that seems unlikely. Have you emailed Facebook about the issue?

    • Keith

      Hey I am having this same issue did you ever get this resolved? I am using the same computer I always use and have tried to complete this on 3 different browsers.

  21. Zack

    Hi,

    After converting to a business page, I cannot access it. When I login, it shows me all the pages that I “admin.” When I click on this particular page, it takes me to a blank screen that never loads. Any solutions? I contacted Facebook.

  22. Tony Rodono

    Wow, thanks for all the replies Alisa – you are awesome! I’m having the same problem as Zack above. I converted to the business page, then it redirected me to the following blank link that never loads. I can login into Facebook using another browser, but it always redirects me to this blank page after login. Do you know of a workaround?

    http://www.facebook.com/pages/getting_started?page_id=351121568256868

    Thanks in advance Alisa!
    Tony

    • Alisa Meredith

      Hi Tony. What happens if you search for the page, or you type in the direct link to the page?

      • Tony Rodono

        Thanks for the reply Alisa – I can’t get any support from FB, so I’m desperate and appreciative!

        The page isn’t showing up in search anymore and the following link give me a “page not found” message. https://www.facebook.com/pages/351121568256868

        I feel that until I can get past the ‘getting started’ page that isn’t displaying, the profile doesn’t exist. Scary, my client is going to put me in a vice…

        Tony

  23. Kenneth

    A question that no one has asked is, when you convert your profile to a page, are you still able to create apps with the now business account?

    • Alisa Meredith

      Yes! The page becomes a regular business page with all the capabilities of any other page.

      • Kenneth

        Really?! This is a good thing. I thought you needed a personal profile account to create custom apps; Perhaps because the account was originally a personal profile account before conversion to a business account this is a loophole? Correct me if I’m wrong.

        • Alisa Meredith

          Hi Kenneth. I’m not clear on your question about a loophole. To have apps like a welcome page, special pages for contests, etc. you need to use a Page, not a profile.

  24. Dan

    You do a great job answering everyone’s questions. I’m about to make the shift from a PROFILE to a PAGE, as an ARTIST/BAND/PUBLIC FIGURE.

    When I do, if I am currently tagged on OTHER’S PHOTOS, will I be UNTAGGED? Will my current POSTS disappear?

    I have a NEW PERSONAL PROFILE, but my concern is that previous ACTIVITY HISTORY will dissolve.

    A little help before the plunge?

    • Alisa Meredith

      Hey, Dan. The only things that come over when you convert are your profile photos (so make sure you download all your other photos) and your friends (as fans). Everything else will be gone.

      If this is a concern to you (and it sounds like it is), would it be better to keep the personal profile for yourself, create a brand new page, and then from your page (as yourself), tell all your friends about the new page?

      You could change your personal profile cover photo to announce the move by including the link to the new page(make sure you have a customized username for your new page). If you have the means, you could hold a contest or sweepstakes on your new page and tell people about it. Make it like-gated so only fans can enter…

      Just some ideas.

  25. Edmond

    Hi,
    I had convert my friend profile to a page accidently, is there any solution to retrieve the profile?
    (ps: i try to appeal to facebook team as th elink that show above, but I doesn’t get back any reply from FB!)
    Please help!

    • Alisa Meredith

      Hi Edmond. Sorry for your trouble. The appeal form is your only recourse. How long has it been? If it has been a while, you could try again, but they may have some reason to believe it should be a page instead of a profile. In that case, they won’t revert it. Sorry.

  26. Lauren

    My company has a page with 2 profiles, and FB allows me to toggle between the two, but I would rather not have to deal with have the profile. I cannot seem to access any official FB help center info either because the links do not expand.

    How can I tell if my page is a business page?

    • Alisa Meredith

      Hi Lauren. Not sure why you are having that problem. Care to post a link to each? Among many other differences, a page will have Insights and other data at the top of the page, whereas a profile will not. You must have your own personal profile in order to administer a page, but you certainly don’t need a profile for your business.

  27. Lauren

    I do have insights so I must have a business page, but I thought my fake profile would delete itself so that I would no longer have “friends”. I have the option to “Use FB as XYZ Corp” and then as “Use FB as Lauren”. I thought the admin profile would no longer exist after conversion.

    • Alisa Meredith

      OK. Well, whatever profile you converted to “XYZ Corp” would be gone, but you would still have to have a personal profile in order to access the newly converted business page. Facebook doesn’t give pages a login, you have to go in as a person first.

      Hope that helps. Feel free to post a link to your page, too. We always like to see what people are doing!

  28. Lauren

    That is it, the profile is still there and live. I tried to private message a customer, and it forced my fake profile to be “friends” with him rather than allowing me to message him privately like I could before timeline.

    • Alisa Meredith

      There is a privacy setting that allows users to choose who can message them. Sounds like this particular person does not allow messages from anyone other than friends. This one is not a Timeline change.

  29. Hi Alisa.

    Your blog has really helped me out, but I have a problem I was hoping you could help me with. I have converted a personal profile to a company page here http://www.facebook.com/RayWhite.CorpVIC, but I cannot add new admins. I have tried entering their name, but they do not appear, plus also have searched through my page likes and selected ‘Make Admin’, but nothing happens. Any ideas? I converted the page Friday, so thought the page would have updated itself by now.

    Thanks in advance for your help.

    Lyndsey.

  30. Hi Alisa.

    You’re a total star. I added them by e-mail address and it works!

    Thank you so much for your help.

    Now to try and get the Facebook verification e-mail through company spam filters. :)

    Lyndsey.

    • Alisa Meredith

      Hooray! (Happy Dance) You’re very welcome. How kind of you to come back and let us know it worked.

      Hope you get that worked out!

  31. Alisa, thanks for this.

    As some posters, I panicked when I migrated my client’s profile page to a page “page”. Friends did not convert to Likes.

    Fortunately 20 minutes later my blood pressure stabilized as the Likes eventually showed up (all in one go).

    Yay.

    Nice blog.

    I like how you have the setup on your lower right hand corner saying “X People here”, right next to the “Stop by and say hello!”.

    What is this? A WP plugin?

    Tell me your secrets.

    :)

    • Alisa Meredith

      Hi Joao, thanks for stopping by! Glad to be of help. That must have been the longest 20 minutes of your life! Well, close to anyway.

      No secrets here :) We use Envolve chat with the Envolve WordPress Plugin. Don’t get much activity from it, but it’s a cool add-on.

  32. Thanks for the tip Alisa, I appreciate it.

  33. Vijaya

    Hey!
    I own a business and was so far operating on a profile page until i realized I could convert to a fan page. I was browsing through and I managed to convert the profile page into a fan page before downloading any information or setting up new admin’s. Is there anyway I can go back to being a profile and convert again into a fan page properly? Or just download my timeline and set up admin’s ?

    Please Help
    Vijaya

    • Alisa Meredith

      You can try requesting a reset, but you should still be an admin anyway. I do not know if restoring to a profile will restore all your old information, updates, photos, etc.

  34. Hi,

    Im trying to change a clients profile into a page i keep getting this error message which is fine but how do i contact customer Support????

    For your security, you need to complete this process from a computer you’ve used for browsing Facebook in the past. If this isn’t possible, contact customer support.

    Thanks,

    Steph

    • Alisa Meredith

      Hi Steph. That is frustrating! You could try going to Account Settings>Security and loosen the controls there temporarily. Let us know if that works!

  35. Great blog post. I have the same situation as Todd & Rich (2/24/12). An existing friend profile and an existing business/fan page. I use the fan page for my primary Facebook presence now. I’d like to combine the two. I know you suggested asking friends to convert over with incentives, etc…I’ve done this with contests, periodic reminders, but never get much traction. Nat (1/18) posted here about doing the regular conversion, then using the “merge duplicate pages” to combine a current page with a new page. Have you heard anymore about that?

    • Alisa Meredith

      Hi Kay. I’m glad you enjoyed it!

      I haven’t heard of anyone using it, but this Facebook help page makes it sound pretty straightforward. https://www.facebook.com/help/?faq=249601088403018

      I noticed a profile that is moving to a page (I don’t know why they didn’t convert) messaging all its “friends” with reminders to like the new page. You could try that.

      Anxious to hear what you end up doing and how it works out for you.

  36. Kenneth

    I just got my profile account migrated to a Page. I note that my friends have been converted to likes only when i login. However, for any other user, as they look at the page…it simply shows up with no likes. Please suggest…

    • Alisa Meredith

      Hi Kenneth. Please share a link to your page. It could be that it is still in the process of migration.

  37. Keri

    I have been trying to convert my profile to page since yesterday….over and over again… when i come to to the page to create page..there is suppose to be a yellowish color box indicating the merge correct? on my page there is no yellow box… only the normal create page screen…. I have had to delete several pages during this process bc i keep creating a new one with no need to. Can someone give me an appropriate URL for the merge page please? Thanks so much.

  38. rikaaron

    i have the same problem…:@

  39. i only set up a profile the other day and had to convert it to a page but can’t seem to do bugger all on it i had a picture of my daughter in a product im selling and can not even share it of even upload it from my phone on the page im not happy about this i hate the page and find the whole blinking thing annoying and very unhelpful to a buisness i was just trying to start up ONE UNHAPPY PERSON!!!!!!!!!!!!!!

    • Alisa Meredith

      Hi Rebecca. If you just set up the profile the other day, you probably didn’t need to convert it to a page. I guess I would just have created a new page from scratch. The main reason to convert rather than to start over is so you don’t lose all the “friends” from your profile – they get converted to page likes.

      What blinking thing are you talking about?

      You should be able to upload photos from your phone. Check out this article: http://www.shortstack.com/2011/06/uploading-photos-to-your-page-from-your-phone/

      Hope that helps.

  40. Rosetta

    Hi,
    I have just changed my photography account into a like page, I had over 2600 friends and subscriptions on my account, and once I did the changeover, I lost about 160 friends/ subscribers. Does the change take a while to process all of the friend requests or is it meant to happen automatically.
    Also, I cannot see a news feed of my friends status updates , nor can I contact them or comment/ like their photos via the business page. is there a way I can contact and interact with my friends through the page?

    • Alisa Meredith

      Hi Rosetta. Yes, sometimes it does take a little while for everything to come over. I hope your 160 reappear!

      Depending on your friends’ privacy settings, you may not be able to see their updates. No matter what their settings, pages cannot comment on or like their photos or updates. You’ll need a personal profile for that.

  41. Rosetta

    How long shall i wait for the 160 friends to appear back onto the like page.. and if they dont come back, is there a way I can get it back?
    My friends updates also dont come onto my news feed, although I can only see updates from other PAGES, is there a way I can see friends updates on my newsfeed?
    Also, I tried to do the “Offer” on my page.. once I select “Preview” nothing happens.. so I cannot make an offer on my page

    • Alisa Meredith

      Hi Rosetta. Well, I don’t have a time frame for you, I’m afraid. If you want to convert it back to a profile, you can request that from Facebook, but if it should be a Page, they probably won’t do it.

      That is the nature of Pages instead of Profiles. You will not see personal profile updates in your newsfeed. You can visit the timelines of people who have liked your page and see their public updates, but that is it.

      For more information on Offers, see https://www.facebook.com/help/offers#admins . Since it is so very new, there may be intermittent issues, or your brand new page may not really be enabled to create them yet. Our page is not yet allowed to do that. We’d love to see you over there on Facebook at https://www.facebook.com/ScalableSocialMedia . What’s your page?

      • Rosetta

        my page is :
        http://www.facebook.com/pages/Rosetta-Matina-Photography/264937446940926

        is there a way i can change my url to what i had previously? since the account as been deleted, it is not being used anyway

        I tried the Offer again, it worked.. and i can see that “4 people claimed this” , however I cant see who actually claimed the offer.. is there a way I can see who clicked “claim” ?

        • Alisa Meredith

          I have not seen a definitive answer as to whether or not Facebook releases those URLs, but my guess is that they don’t. But you can certainly try at Facebook.com/username. If you already set it, but you want to change it,Follow the steps below to change your Page’s username:
          From the top of your Page, click Edit Page
          Select Update Info
          Click Change username in the Username section
          Enter a new username and click Check Availability
          If the username you want is available, click Confirm to save it
          Please note that you can only change your Page’s username once.

        • Alisa Meredith

          Sorry, I see you haven’t changed the URL yet. Nice-looking page, by the way!

          Congratulations on getting so many to claim your offer. As the page admin, you can only see the number of those claiming. The people who claim get to decide if the notification of their claim shows on their newsfeeds, and to whom.

          I know pages have a lot more privacy restrictions in place than profiles do, but hopefully you will find that the benefits outweigh the limitations! You can imagine what could happen if businesses had free reign to interact with fans. It could get ugly if abused. Not that you would, but you know what I mean!

          Please let us know if you have any success getting your old URL back and good luck!

          • Rosetta

            Thanks for the lovely compliment. I have liked your page also :)
            I gave up on the URL after several tries, I have also accepted that i wont get the remainder of the friends transferred to likes.. there must have been a glitch in the facebook system? as ive heard this has happened on several occasions.
            In the meantime, I have created a facebook ad and have a spend limit of $5 per day.. although Im not sure how the ads work, how many times it appears on peoples account etc in the ad section.. and I am also unsure of the payment.. would it be taken out through paypal? because I have not set up a billing account and cant remember if i signed up paypal with facebook advertising- would you know how i can check these settings?
            thanks for all your help! you have been nothing but amazing :D

          • Alisa Meredith

            Awww, you’re welcome, Rosetta – and thanks for the like!

            I’m sorry that you couldn’t get the URL you wanted. Perhaps they will release it in time. If it is that important to you, you could try again in a month or so.

            Yes, I wouldn’t be surprised if it was a glitch. You could request that they switch you back and try over, but I think I would instead use my personal account to announce the new page so that any of my actual friends could find it if they wanted.

            Once the ads start appearing, you will be able to go in to ad manager and see tons of stats on them.

            As for your payment method, check out this page for a video: https://www.facebook.com/help/?page=194679913911394 or,

            To see the card that you have listed as your primary credit card or to change primary cards:

            Go to your Ads Manager
            Click on the “Billing” tab on the left-hand side of the page
            Click on the “Funding Sources” tab under this “Billing” tab
            Here, you can see all credit cards listed on your account, and make any verified credit cards your primary card

            Glad to help. See you around!

  42. Mayank

    help me @Alisa Meredith
    i have a problem in migrating profile into the page,
    whenever I try to migrate it, they warn me “that you will loss all your data blah blah blah” & then I enter my password to confirm that I want to migrate, they give me error “Sorry, your account isn’t available
    We’re fixing issues with the site right now, but you can try logging into your account from a computer in a few minutes.” then they block my account they think someone hacked it?
    i tried it 5-6 times, tell me what to do?

    • Alisa Meredith

      Hi Mayank. How long has this been happening? It sounds like they are acknowledging that is an issue on their end.

  43. Mayank

    @Alisa Meredith
    plz help, its about today :(

    • Alisa Meredith

      Not sure what you mean, Mayank. Have you been trying today only? Have you tried changing your password? It sounds to me like maybe you should just try again tomorrow.

  44. Meteoro Speyer

    Hello Alisa.

    Let me start by thanking you for what you are doing here. Definitely the most helpful blog around on the subject.

    I converted my facebook profile into a page about 36 hours ago. When I did this. I saw my LIKES count increase to 145 within 2 hours or so but t then stayed there. I had 5000 friends on my profile. I have tried to report the bug to facebook so that they help me convert all my old friends into likes but I have not recieved any feedback from them yet. I have a few questions for you:

    - Have you heard of anyone in my situation getting their LIKES sorted by facebook support? If so, how long did it take? and how did they contact facebook suport to do so?

    - I am also considering appealig to get my facebook profile back so I can try and do the conversion again.
    Have you heard of people getting their facebook profiles back through the appeal? If so how long did this process take?

    -Lastly, what would you advice me to do?

    Thanks in advance for your help.

    Meteoro

    • Alisa Meredith

      Hi Meteoro, I’m sorry to hear of your trouble! Is it still not moving? I would contact them again at https://www.facebook.com/help/contact/164405897002583. They don’t say how long it will take to get a response, I’m afraid. You can request a reversal at https://www.facebook.com/help/contact/?id=189265951117017 .

      I wod give them another day to respond and then ask for the reversal. Maybe that will get their attention…

      Yes, I have heard of people getting their profiles restored.

      • Meteoro Speyer

        Hey Alisa,

        Tanks a lot for the advice. I will report the problem again following the link you gave me and will wait 24 hours. If nothing happens then I will appeal to get my profile back and will try the conversion again. Wil let you know how it goes.

        Thanks again.

        • Alisa Meredith

          I really hope it all turns out OK. Looking forward to your update!

          • Meteoro Speyer

            HEy Alisa,

            Here is my update:

            I did the appeal on saturday and today received an email from Facebook Operations telling me they needed me to send them mi ID before they could proceed with the conversion. I sent them the ID and asked them to sort out my friends-to-likes situation instead of reverting the business page to my profile.

            I will keep you posted.

            x

  45. Hi there, I’m kinda afraid I have almost 2000 friends when i converted my page it only appeared that I have only 17 likes, how many day would it take so all my friends will appear?

    YOU HAVE VERY NICE ARTICLE IN HERE

    Best regards,

    Lance

  46. Alisa, first of all, CONGRATULATIONS for your VERY useful and kind help to many people. I’m writing you from Spain and I’m really very sad. In the process, with the supposedly reliable new Migration Facebook tool, from personal account to Page, I lost 5000 friends 3 days ago. Only about 500 transferred to Likes :(

    I read only one previous post here who comment that Facebook returned him his Personal Profile. I checked the dates and the time “needed” was 1 month…!

    Of course I sent to Facebook many requests to call his attention and try to recover my Personal Profile or recover my 5000 friends to the new Page converted to LIKES.

    I know that you can’t help me directly but I’m happy to comment you my case, because you are an expert and can give me your opinion. My new Page address is http://www.facebook.com/joanmonse

    Thanks for your attention and kind regards :)

  47. Hi Alisa :)
    Thank you VERY much for your quick and kind response!
    In fact, I sent them the Reversal request page more than 20 times, trying to draw his attention…

    Well, it seem that worked! A Facebook operator, contacted me just one hour ago, requesting me for documents to prove my identity. I sent more documents than the requested ones!

    I will keep in touch with you about this process. I hope it will be resolved positively very soon…!
    Thanks again for your kind answer :)
    Joan

    • Alisa Meredith

      Joan, I’m so glad it is going to work out for you. Seems being that “squeaky wheel” really does work :) Thanks for joining the conversation and best wishes!

  48. John

    I had over 5000 friends, and during the conversion to a Page, i only got 280 Likes. It has been over 12 hours after the conversion and the Likes are not going up. I see few people having same issue and I was wondering how long does it actually take? Has anyone been able to figure out a reason/solution to this? Thanks

  49. Rosetta

    Hi again Alisa!
    I have noticed on my news feed, all the pages I LIKED dont come up on my newsfeed… if I click on their page, i can see that they’ve made updates etc or made a status, and it doesnt come up on my newsfeed..
    How can i ensure I can see all the updates from all the pages that I have liked on my newsfeed?
    Thanks

  50. Alisa Meredith

    Hi Rosetta. Well, Facebook uses something called EdgeRank to determine which updates you’ll see. I know, it would be nice if we could tell them what we really want to see, but in a way, we do! If you comment, like and share a company’s updates, you are going to see more of them than if you just read and don’t interact in any way.

    • Rosetta

      so there is no way to see all of my LIKED pages in my newsfeed?
      how about on an account page.. it only shows selected peoples status updates etc, how can i view all my friends updates on my newsfeed
      I know before Timeline, there was an option to show all friends, rather than those you interact with, but the timeline has changed settings automatically I think? and not sure how to update this information through the new system

  51. Alisaaaaaa!!!!! :)

    BIG SUCCESS!!!!!!!!!

    Facebook people recovered me my Personal Account from the Page I created just 5 days ago and, if you remember my case, they only convert around 500 friends to LIKES from my 5000 Friends…!!

    I’m happy, because I have again my (virtual) interaction with more than 5.000 people…!! And, for now, I will keep the Page too, with the 580 Likes ;)

    The “secret”…?

    I don’t know, of course but, I only can say that, from the same day I saw that they don’t convert to Likes my 5000 friends from my Personal Account, I really insisted VERY VERY VERY much sending them my desire to return to my Personal Account…

    Well, Alisa, THANK YOU VERY MUCH to read my post a few days ago, for your VERY kind response and your ABSOLUTE PROFESSIONALISM and help to many people!!

    My best wishes,
    Joan :)

    • Alisa Meredith

      Hooray (you’re very welcome)! So, you got to keep your profile AND your page? Very interesting. Sounds like your persistence paid off here. Thanks for letting us know how it turned out. I’m sure your experience will encourage others.

  52. Thanks, Alisa :)

    Anyway, I have sent a message to Facebook were I commented them if it’s possible to keep the Page too, because I don’t want more “troubles” with them, hehe…

    I will let you know.
    Kind regards, Alisa :)

  53. Jander

    Guys, I had the same problem as many of you. Started a migration but unfortunately it stop at 540 friends out of over 5200.

    I’ve already sent requests at the following links at facebook:

    http://www.facebook.com/help/contact/164405897002583
    http://www.facebook.com/help/contact/?id=189265951117017

    It’s been over 48 hours since the migration started. Haven’t had formal any answer from Facebook yet.

    I’ll be following this post and let you guys know what happens…if anyone knows a better way of having this problems sorted, please share it.

    Thanks a lot everyone.

    • Alisa Meredith

      Joan may have gotten attention because of his persistence. Hard to say! If you don’t ar by Monday, no harm in contacting them again.

    • Alisa Meredith

      Hi, Jander, sorry for your troubles. Joan may have gotten attention because of his persistence. Hard to say! If you don’t hear by Monday, no harm in contacting them again.

  54. Jander, I don’t have any “secret” for this matter. I’m so sorry for you because I know exactly what are you feeling :( I only can suggest you INSIST VERY VERY MUCH with this:

    https://www.facebook.com/help/contact/?id=189265951117017

    Don’t be lazy. 3 times in the mornig, 3 times in the evening,… It’s like a phone call insisting until somebody, tired to listen it, pick up the phone…

    They answered me asking for ID and, next day, they returned me my Personal Account, after 5 days from initial migration process.

    Good luck, a let us know if you be successful. I hope it will be :)

  55. Gaston

    I’ve made the migration from my band’s user profile to a fan page and only 25 of my 1500 friends were converted :s

    Im starting over with my likes but im only 150 so far, ive sent facebook a message but i dont know if they will answer.

    What should i do? Should I wait, should I revert it, can I do it?

    What’s your opinion?

    This is my band’s new fan page: http://www.facebook.com/eroticthortilla

    PS: sorry for my bad english.

    Thank you very much!

  56. Kieron

    Hi,
    I have been searching google over and over for the last few days as I have recently migrated my profile to a page but seem to be having the same problem as many others, I had just under 2800 friends on my personal profile and now only have 41 likes on my newly converted page some of which have recently liked the page from links which have been shared.

    Out of interest does it make any difference in terms of transferring friends to likes if the page is converted to an artist,band/musician rather than a local business?

    Its been just over 48 hours since the migration begun and still no change in the amount of likes yet my original profile link is now non-existent.

    My new page link is: http://www.facebook.com/kizzabasslinedj

    I have sent a message to Facebook regarding my concern but have am yet to receive a response.

    When I go to manage music on my page it says
    “This page is not yet approved to add catalogs.” does this mean the migration is still in progress?

    It has taken quite a while to attract this number of friends so I would be rather dissapointed if they have been lost somehow during the transfer. I read about certain data being lost in limbo if another administrator wasn’t added to the account..

    Any advice would be greatly appreciated.
    Thanks =)

    • Alisa Meredith

      Kieron, I’m sure, “..rather dissapointed..” is a major understatement.

      I’m amazed at how many people find this post and comment on their conversion horror stories. I’m reporting this issue here: https://www.facebook.com/help/contact/164405897002583 and I encourage everyone here to do the same. Kieron, I’ll use your page in the report.

  57. Rasmus

    Hi!
    I am in the same boat as everybody else. Valuble contacts gone by a second because of the slow or not existing conversion… I am strongly considering the revesal, to get my contacts back…
    Kinda missing some success stories here…
    What do you guys then do with the business site… try again? Feels a bit stupid :/

    • Alisa Meredith

      Hi Rasmus, I’m sure lots of people convert with no issues (I’ve done it twice), but of course, there is not much incentive for them to join the discussion.

      Still, it’s telling that so many people are here talking about their horror stories. As for what to do after a reversal, personally I would try again, but that all depends on your situation.

  58. Ferquis

    Hi, I cant believe Facebook can be so irresponsible. Before converting Facebook tells you that all your friends and suscribers will be converted to “likes”. I had 5000 friends plus 2400 suscribers and just 1200 were converted. Its been 5 days now and no facebook response even though i sent them over 8 messages. If i dont have any solution in 4 days from now im going to revert the proccess. I’ll let you know if theres any progress. Facebook doesnt care for the users.

    • Alisa Meredith

      Hi Ferquis,

      I’m amazed at how often this process goes awry. Seems like something they WANT you to do should go smoothly. I’m suggesting that everyone report the issue at https://www.facebook.com/help/contact/164405897002583 . Five days is too long. I’d keep up the messages, but report the issue. If everyone does, maybe they’ll do something!

  59. Niko Nickolaou

    Same as above, I am a social media manager and converted a new client from a profile with 5000 friends to a page. Migration was running fine for 15 minutes and we stopped at 696 fans. I have sent 5 messages to FB in the last week and no response.

    Has anyone ever got this problem corrected before? After reading all the post it seems like we are screwed.

    Thank you

    • Ferquis

      Hi Niko, I have the same problem: 5000 fiends + 2400 suscribers and just 1200 converted. Its been 6 days and no response. If I dont have any solution until friday im gonna revert the process. If someone had all his likes restored after contacting facebook please comment!!

      • Niko Nickolaou

        I have done the migration for other clients and never had a problem. All less than a 1000. Never had done a reversal but I heard they wont if the profile was a business prior

        • Alisa Meredith

          I have heard of reversals being granted. Perhaps they figure there is a glitch in the process and they want you to migrate again?

  60. waleed

    hi facebook
    i dont wanna change my profile to page so plz help me facbook is showing me to convert my profile to page . i dont want that plz help me .

  61. Ferquis

    Hi Alisa, I ‘ve found 2 links to ask for the page migration reversal, do you know which is the best one?

    http://www.facebook.com/help/contact/?id=189265951117017

    http://www.facebook.com/help/contact/?id=296078000410951

    Thanks!
    PD: still waiting for those “likes” to show up…

    • Alisa Meredith

      Hi Ferquis, I had never seen the second one. I guess I’d go with the first because the second kind of makes it sound like someone else converted your profile without your knowledge. Thanks for sharing.

  62. Dylan Drazen

    Add me to the scores of people having migration issues. Typical story: 5000+ friends, likes halted at 280. Wow Facebook! They must be overwhelmed. I will bookmark this page and update the group with my progress.

    My facebook URL is facebook.com/dylandrazen. I already have a fan page with 2500 likes but I’m afraid to request merging them until this issue is resolved. And now I’m without the virtual connection to 5000 of my fans. You know, we’re doing all this migration because Facebook limited us to 5000 friends. We’re trying to play by the rules. So much for that.

    • Dylan Drazen

      I searched the Facebook community forums and notice many people are having the same issues, but nobody can respond because of a server error. Tons of posts without any responses. Add to that support not answering most people’s requests. What is going on here? Seems like a disaster.

    • Alisa Meredith

      Dylan, I can certainly understand your frustration! It feels like you are being punished for following the rules. I think you instincts on holding off on the merge are spot on. I would definitely wait for a resolution. I was able to report this issue once, but got the server error after that, too. Does seem like a big disaster. Glad I’m not the one who has to sort it out!

  63. Jander

    Hey guys…FB finally got in touch with me asking for my documents.
    I’ve sent them my driver’s license and know I’m waiting to find out if they will finish the migration or if they’ll just reactivate my old profile.

    I’ll keep you all posted!
    Hope to write back soon with good news!

  64. Ferquis

    I have been sending several messages to facebook every day for one week, but there was no response and no solution. My client had 5000 friends + 2400 suscribers but just 1250 were converted. Today I sent a request for a migration reversal, hoping for facebook to restore everything to its previous status. I’ll let you know. Thanks Alisa for your support!

  65. Dylan Drazen

    Kind of funny, this is on the front page of CNN.com right now: http://www.cnn.com/2012/08/02/tech/social-media/facebook-fake-accounts/index.html?hpt=hp_t1

  66. السلام عليكم ورحمة الله مساء الخير كل عام وانتم بخير
    اخوكم أبوبكر الأنصاري
    امام وخطيب بمكة

    السؤال انا حولت صفحتي الشخصية الى صفحة اعجاب عامة فقدت كل شيء حتى الأصدقاء اصدقائي فوق 5000 كيف استرجع الاصدقاء وتكون الصفحة اعجاب المهم استرجع الاصدقاء

    ارجوا الرد ضروري

  67. Alisa Meredith

    Thanks for sharing that link, Dylan! They had better get their migration tool straightened out soon!

  68. Dylan Drazen

    Update: I got a form email on Friday afternoon asking for my ID after filling out both forms linked above the other day: the “appeal” form, and the “My Profile Was Converted To A Page” form. I figured why not fill out both. I got a response from the latter, so I’m just going to go with it. Along with my ID I will explain to them that I don’t necessarily want my account back, rather I’d like my Page the way it was promised, with the 5000+ likes. Will update.

    I’m having an interesting thread on my current page (http://www.facebook.com/pages/Dylan-Drazen/100869222210) regarding the viability of having a Page for public figures, that people friend request you because they want a genuine connection to you, whereas people interested in your work are less likely to click the Like button on a Page because it’s less personal and harder to interact. Some suggest starting a new friend account and letting that one run up to 5000, and repeat again as needed. However I feel that maintaining several accounts for the same purpose is silly, and probably a violation of Facebook’s TOS anyway, and to risk losing all those connections that we spend years cultivating is just not worth it.

    • Alisa Meredith

      I agree, Jander, maintaining multiple profiles is a waste of time and against the rules. We can only hope they will fix the migration procedure. I’m glad it looks like they are at least going to do something. Let’s keep reporting the
      Problem, and hopefully it’ll get fixed!

  69. Jander

    YESSSSSSSSS!!!
    Problem resolved!

    Just over 1 week after the migration started I had my profile restored. Unfortunately, I didn’t get the migration process completed, Facebook restored my old profile AND let me keep my Fanpage with 570 fans.

    I have 2 choices now. Start a new migration process and see what happens OR try starting a campaign asking my friends to LIKE my Fanpage before I shut down the present personal profile.

    Anyway…thanks a lot everyone! This post was really important on resolving my issue with Facebook!

    Take care

    • Alisa Meredith

      Hey, Jander. That’s great news! Facebook must be getting tired of all these messages! You might try changing your timeline and profile photos on your personal profile to include a message to like. You can also message everyone and see what kind of response you get.

  70. Rosetta

    Hi Alisa
    Is there a way to only have “FANS ONLY” like and comment on my photos or on a particular album?
    At the moment the settings are on PUBLIC for the album so anyone can like and comment on the photos.
    Thanks

    • Alisa Meredith

      Hi Rosetta. I don’t think so, but I’m curios as to why you would want to limit it this way.

      • Rosetta

        I am holding a competition, where people must LIKE the page and LIKE the photo they’d like to win, so at the moment people are LIKING the photo and some are not liking the page.. is there a way I can see who has liked the page and who hasnt?

        • Alisa Meredith

          Sure, Rosetta. Just look at your “New Likes” on your Page’s Timeline and click on “See All”.

  71. Tressa

    I want to change my personal facebook into a page, but it says im temporarily block from doing so. Is it because i have to have a certain number of friends or subscribers first?

    • Alisa Meredith

      What happens when you try, Tressa? I did this on one profile that had only two friends as a test, so, no there does not seem to be a limit on the lower end. Also tried on a profile with 300 friends.

  72. Ferquis

    Facebook finally solved my problem!! the original account was restored and it didnt delete the new public page! So, if you just converted your account to a public page and lost friends in the process there are some things you need to know (based on my experience and what happened to others):
    1) Wait for 48-72 hours to see if the “likes” count is updated.
    2) If nothing happens after 48-72 hours, dont waste time asking facebook to update the “like” count (I sent over 50 requests in one week and nothing happened), just use the “profile to business Page Migration Appeal” so you can have your old account restored http://www.facebook.com/help/contact/?id=189265951117017
    3) Facebook might send you an email asking for an ID and after a few days your original account will be restored (the whole process took just 4 days to me). If you are lucky, facebook will let you keep both, the original account and the incomplete public page you created.
    4) Thanks Alisa for the support, and if any of you have a different experience, share it so we can know, good luck!

    • Alisa Meredith

      Thanks so much for sharing, Ferquis! I’m glad it worked out for you. Will you try to get friends to like your new page, or try to convert again? I’d be reluctant to do the latter, for sure!

  73. Benjamin Rheine

    Hi Alisa

    I tried to convert my profile page with 5000+ friends into a fan page for musician/bands by using the Facebook migrate tool, after 355 likes it stopped, only 355 friends of my 5000+ friends are converted to likes. I did a few file reports but didn’t get any answer, its been 6 full days and its still not converted and haven’t had any sort of reply or fix.
    I really don’t know what to do. do you have any idea ?

    • Ferquis

      Hi Benjamin, I had the same problem but worse: I had 5000 friends + 2400 suscribers, after the migration it stopped at 1200. I sent lots of file reports to facebook for over one week but nothing happened, no response, no solution. Then I decided to revert the process by using the “Profile to Business Page Migration Appeal” http://www.facebook.com/help/contact/?id=189265951117017
      After sending the appeal, i had to wait 4 days until facebook restored my original account (5000 friends + 2400 suscribers), without deleting the fanpage (1200 “likes”). Now I’ll delete the fanpage, wait for a few days and try the migration again. Dont waste more time sending reports to facebook, I have read all the comments here and other forums and its not worth it. Just fill out the migration appeal, wait for the reversal, and try a few days after. Good luck!

      • Alisa Meredith

        Great advice, Ferquis! You could try converting your profile and leave the page with 1200 likes just in case.

      • Benjamin Rheine

        Thank you so much, Ferquis, will let you guys know if it worked !!..

  74. B

    Hi, I just converted a profile to a business page as many of you – freaked immediately after seeing only a fraction of Likes from previous friends/subscribers – and hit the internet trying to figure out if I should be freaking out even more. Glad I found this feed for I have been reading it for a good while. When page first converted I only had 115 Likes. Left that tab open on that page, and as I was researching my browser shows to be still working, updating, even as we speak, after a while I saw my Likes increase to 428! And its still showing to be updating. So, maybe it needs to stay “online” until its done doing its thing. Worth a try. Hope I end up getting all the Likes I should be! And hope you guys do too. :)

  75. Dylan

    We got a decent thread going on one of the Facebook help forums:

    http://www.facebook.com/help/community/question/?id=2325526

    I’ve also directed them here.

  76. DOB

    Hi,

    I have the same experience as many on here, had a 2400 Friend Profile Page that migrated and ended up with only 440 Likes on a Page. I sent 2 queries to FB using the link kindly provided here but no response and I have no idea how to escalate it further. There’s no way I can ask a client to spend money on advertising when FB strips out 2000 brand fans without any resolution.

    Thanks to Dylan for opening the discussion over on FB, I have now noticed something else strange that suggests my account is stuck in some kind of limbo. I added a comment on Dylan’s discussion page using the account login that I had migrated to a Page. Beside my comments was my old avatar, from when it was a profile page. It didn’t use the new avatar I designated in the Page.

    Additionally, when I logged in to the FB discussion that Dylan started with my private personal account, the comments that I had left using the new Page account showed as ‘Former Member’.

    I am quite sure I followed all steps required in the migration but it does seem as if my account is stuck in some kind of limbo – less than 20% of my friends have become likes and I seem to be some kind of ‘former member’ ghost when trying to communicate on Facebook using the same login that was always used on that account.

    Any thoughts? :)

    Thanks.

    • Dylan Drazen

      Other than the fact that Facebook seriously needs to get their s*** together? No, not really.

  77. Niko Nickolaou

    problem resolved. after three weeks all my fans were restored on my new page…….there is hope all

    • Alisa Meredith

      That is great news, Niko. Did you ever get any correspondence from Facebook, or did it just happen?

      • Niko Nickolaou

        no correspondance. But I also was in the process of a name change on another page and I received an e-mail. I responded with this problem and was told they were aware of the issue. The next day it was corrected.

  78. Eileen

    I don’t know what is going on. For 3 days now, when I try to log in to my timeline on facebook, I get a page that says “convert to page. I don’t want to convert to page. I don’t have a business or any other reason to convert. When I try to go back I get logged out. When I log back in I get the page that say ” Convert to page”.
    I can’t get to my facebook only to the convert to page, page. I have tried everything. I have written more than 30 times. I have not received any help or answers. I am frustrated and upset. I try to click on some of the facebook contact help pages you have above, but it goes to a sign in page and I go straight to “convert to page”. PLEASE, Please, please help me. I don’t understand why this is happening to me. I just want to get my messages and talk to my friends on facebook. I don’t know anything about page.

  79. Eileen

    Why won’t anyone help me or answer my questions? I just explain and ask you for help and I got a message that said “it looks like you already asked this question. This is the 1st time I have written anything on here. I have tried everything else for 3 days. I need help. I want to get on my facebook.

  80. Eileen

    I should have said this site would not publish my question, because they said it was a duplicate. How do I get past the convert to page and open my timeline?

  81. Dylan Drazen

    Hey everyone,

    I have created an official Facebook group dedicated to our cause. I think there will be enough people joining to generate public interest in the matter. Once there is enough public outcry I think then it will be time to alert the media.

    The group is open for anyone to join; all I ask is that we keep the subject matter limited to the migration issues. The group is called “Disgruntled Users of the Migration Page System” or DUMPS for short.

    Here’s the link:

    http://www.facebook.com/groups/DUMPS.Migration

    Let’s take the conversation there!

    • Alisa Meredith

      Good idea, Dylan! I just joined. Hopefully we can get some attention for this issue.

  82. Alisa Meredith

    From Daniel Riva (on this group Facebook page https://www.facebook.com/groups/DUMPS.Migration/173436342791511/?notif_t=group_activity):

    What I Did:

    1) Sent the revert migration contact form

    2) create a bug report at facebook developer section https://developers.facebook.com/bugs/238633619591681?browse=search_50297bf92f7bf4776282010

    3) Fill the general bug reporting contact form. after all of that I first received response from the revert migration contact form and they told me it wasnt possible to restore it.. Then I replied that mail saying we want a facebook page but with all of our contacts converted fans.. the last reply I’ve received from facebook said the following: “Hi,

    We are aware of the problem that you described and apologize for the inconvenience. Unfortunately, we do not have a specific date for when this issue will be resolved but hope to fix it as soon as possible. We appreciate your patience.

    Thanks for contacting Facebook,” and that’s it after 22 days they really did the job…

  83. Meteoro Speyer

    Hey Alisa,

    After 2 conversion attempts my created page eventually got all the 5k LIKES. It took a while though, maybe 10 to 15 days. I then managed to merge the new created business pages with the one I had originally and all the likes combined within a day.

    I dont know if I succeeded becouse facebook finally fixed the problem from a general standpoint or it just happened randomly.

    In any case my advice to all (based on my experience) is to keep on converting and reverting the process through the apeeal thing until one of the created business pages gets all the LIKES. That worked for me. Another piece of advice for those that want to merge the newly created business page to one they already had is to name the new pages exactly the same as the one to be merged to but adding a character such as a dot, comma or hyphen at the end. Otherwise they won’t be able to merge the pages as to do so they have to be similarly named. This has to be done at the beginning of the conversion process as Facebook doesn’t allow you to change the name of a page after it gets certain amount of LIKES.

    Example:

    Your original business page is called ‘John Doe’
    When you convert your profile to business page name it: ‘John Doe.’
    If you didnt get all the likes converted do the appeal thing to get your profile back.
    Then try again but this tame name it: ‘John Doe,’
    If this fails repeat and next time name it: ‘John Doe-’
    And so on…. Don’t erase any of the new pages until one of them gets all the LIKES. Then you can simply merge them all under ‘Edit Page/Resources’ in your original business page.
    IMPORTANT: Make sure you are admin on all of them otherwise you wont be able to merge them.

    Hope this helps!!

    x

    Meteoro

    • Alisa Meredith

      Thank you so much for your detailed follow-up. I’m so glad it finally worked out for you!

    • Dylan

      Great step by step instructions. The only issue is all the waiting time to get your appeals answered after each failed migration, and that’s if they respond to your appeal at all. For example, I’ve filed my appeal 2 weeks ago and have yet to get any response other than asking for ID. This could take months!

  84. Chavi

    Hi,

    I’m having a migration issue, but I read through all the comments and I haven’t seen anyone with the same issue.
    My profile converted to a page but now my page is sort of frozen. I can post but I can’t interact with any pages other than my own – I can’t like, comment other pages or posts or even search.

    The typical solution is to switch to ‘Use FB as page’. But that’s not working. When I log in, it opens to the page, but the option says ‘Use FB as page’ anyway.

    I thought it might have something to do with the fact that once the profile turned into a page the profile no longer exists so now there’s no ‘owner’ to the page. But since no one else seems to have this problem that doesn’t seem likely.

    Any ideas?

  85. Alisa

    Thanks for stopping by, Chavi. Would you post a link to your page?

    Can you edit the page and assign an admin?

  86. Chavi

    Oh, it worked! It worked!

    I first read your ‘Step 2′ in the post and then tried adding an admin again using an email address, not their name, and it worked! Now I can interact with the page normally either as the new admin or as The Corsair.

    This has been confounding me for weeks. Thank you!

    • Alisa Meredith

      Hooray! I’m so glad it worked! Thanks for coming back to let us know what did the trick.

  87. Lilyana

    I was forced to change my personal profile to a business page and they would not let me change the name!!

    SO NOW I AM FORCED TO HAVE A BUSINESS IN MY PERSONAL NAME!!!! WTFreak!!!!

    I can not view all my likes who were my friends. I did the expanded download but it didn’t include my friends and I desperately need that to start over again.

    PLEASE HELP =(

  88. Julia

    Hi, I really appreciate having found your blog with all of this great info. I migrated my profile page to a fan page about 3 months ago. It went just fine. However, after the shock of finding that I could not directly communicate with my newly minted fans, I recently discovered a big problem. My page does not show up on any of my fans pages. If I look up their profile pages, I am no where to seen.

    That problem combined with the fact that FB now controls how many fans you can or cannot reach on a per post basis makes me virtually invisible to my original 1300 friends turned fans.

    Is there anything I can do to get my page to show up on their profiles?

    Thanks for your help.

    • Alisa Meredith

      Hi Julia.

      If you look on the profile pages of those who have “liked” you, if they make their “Likes” public, you can click on that and find your page. That doesn’t do you a whole lot of good practically speaking, though. You are probably instead referring to your desire to have your updates appear on their. You cannot view someone else’s newsfeed, but you have probably noticed that you can see how many people have seen each of your page updates.

      Facebook makes a determination of how much to show your updates based upon “EdgeRank”. Improving your updates, using photos and encouraging (and getting) interaction will increase the number of people seeing your updates.

      I think it’s time I write about Edgerank, but in the meantime, please check out this Infographic we pinned: http://pinterest.com/pin/180566266280250651/

  89. T Hong

    hi alisa,

    grateful for advising:
    1. can i migrate a profile to an existing fan page? if yes, would you please advise the steps;
    2. if i convert a profile to fan page, will my friends receive any alert or notification afterward?

    thanks!

    • Alisa Meredith

      Hi T.
      1. No, you cannot. What you can do is convert a profile to a page and then petition Facebook to merge the two. When you convert the profile, make sure you give it a name nearly identical to the existing page. So, if the original page is “Great Page”, name the new one “Great Page1″. Make sure you are admin on both, and you should be able to merge.
      2. I don’t recall seeing any kind of update when I did my test, but perhaps others might comment on their experience

  90. T Hong

    hi alisa, thanks for your reply!!

    T Hong :)

  91. aditya

    Hi,
    when i try to migrate, get below. can anyone help. i am using the same laptop

    “To ensure your account security, please complete this process on a computer you’ve used in the past. If this isn’t possible, please contact customer support from the Help Center”

    thanks

    • Alisa Meredith

      Hi Aditya,

      Are you using the same browser, too? Not that it should matter… Try logging out, then back in and try again. If that doesn’t work, contact customer support as suggested.

  92. vojta vojtu

    Good day, please I played with facebook and from my profile page … vojtavojtu…was make page vojtavojtu, but without friends .
    Is any option how I make return my profile back with my all friends?!…thx for help Vojta
    https://www.facebook.com/vojtavojtu

    thank you very much

  93. Rob

    Hi Alisa,

    I am trying to convert my account to a like page. since my artist page I want to merge my account to is not the exact same as my real name facebook says “Our automated system has detected that the name xxxx . is not same or similar to your profile name “xxxxxx”. Please keep it same or similar and retry.”

    Do I have to change my name on facebook before exporting it to a like page?
    And if I do and something exports wrong and want to convert it back and need to send my ID and my id doesn’t say the same name will my account get lost then?

    Al the best

    -R

    • Alisa Meredith

      Hi Rob. Thanks for your question. You might first convert your profile to a page and give it a name very similar to the new page (ie. original page= “Artist Rob” then new page= “Artist Rob1″. Then merge the two.

      Hope that helps.

  94. Vijay

    Hi Alisa.. Great blog.. I have successfully converted my profile into page and all my frnds also are converted into likes successfully.. I have earlier merged two dupicate pages with the same name and even that was successful. My query is can we change the name of the page which is getting converted from profile to page before it gets 300 likes?? Since now fb allows page name changes if v have less than 300 likes :)

  95. Hi,
    In my case I am not able to complete the process, i.e. after I go to the migration tool and then to chose the category and when I enter the password, it says WE ARE SORRY BUT THIS FEATURE IS TEMPORARILY BLOCKED FOR YOU (See the link in website space).

    Any advice?

    • Alisa Meredith

      Hi Syed, I’m sorry for your trouble. How long have you been getting this message? Are any other features currently blocked for you?

  96. Is it possible to start a new profile (for family only) after converting my profile to a fan page?

    • Alisa Meredith

      Absolutely, Jeremy! Every page needs an attached profile to act as admin, anyway. If you’re starting a brand new profile, you’ll just need another email address.

  97. Allan Willmott

    hi Alisa – I’m about to convert a company “profile” account which has one main product “page” and about 6 other pages. The profile only has about 60 friends so i’m not worried about migrating them as the page has over 3,000 likes. My worry is concerning the 24 APPs i’ve got installed on the profile, which are linked to the main page. These are apps which create competitions and sale offers etc (NorthSocial, TabSite) and feeds (RSS Grafitti), a shop page, as well as a couple of custom apps we have created.

    Will all these apps be lost when i convert to a page? Will i need to reinstall them on the main “page”?

    Also, I think i will try to merge once converted – which of the 2 page URLs becomes the master?

    Any advice greatly appreciated!

    • Alisa Meredith

      Hi Allan. Thanks for stopping by.

      I’m a little confused by your question. Apps like those NorthSocial creates cannot be installed on a profile, only on a page.

      That being said, when you convert a profile to a page, you lose almost everything except friends. You even need to download the photos first and upload them again after conversion or you’ll lose those, too.

      You can only merge the page with fewer likes into the page with more likes. You’re going to lose most everything but the “likes” from the page with fewer likes, and the merge cannot be undone. You might want to check out Facebook’s page on merging: https://www.facebook.com/help/?faq=249601088403018

  98. BG

    Converted to a business profile this morning and lost 500 friends.
    There is no search bar so I cannot find them to request that they like the page
    The only option available through fb is to send e-mails, but who has all of their friends’ e-mail addresses.
    I e-mailed tech support and am waiting to see what they say, but so far it looks like there will be a lot of work to do to get back to where my fb page was…

  99. Hello can anyone help with reactivating my artist band page, i seem to have lost it, its visible to me but nobody else..?

  100. kasidy

    thanks for quick response, i guess it was from when i deactivated my account i did not kno u couldent reactivate the artist part only the main account…

    • Alisa Meredith

      You’re welcome, Kasidy. I hope it was helpful. I was thinking, if you deleted the page, it seems to me you can restore it within 30 days (or at least you could last time I tried it). Poke around the page’s settings to see if you can find that. Hope you get it worked out!

  101. Sharon Fox

    Hi there, I really need some help!! I am trying to convert a personal page to a business fan page but when I get to click the migrate button it doesn’t go anywhere but a window pops up stating I am trying to merge to many pages. The thing is I don’t have any other pages. I am trying to do this for days now and ready to pull my hair out, any thoughts on this or can you HELP me please ?

    • Alisa Meredith

      Hi Sharon. Well, let’s start with the simplest things. Have you tried logging out and back in again? Have you tried another browser?

    • Alisa Meredith

      Rebecca (below) is having the same problem. Sounds like a FB bug. Might just have to wait it out.

      • Alisa Meredith

        Update (of sorts) I reported the issue to Facebook from this page: https://www.facebook.com/help/contact/164405897002583?rdrhc

        I linked right to a similar comment to yours and let them know more than one person had reported the issue. I don’t expect we’ll hear back directly, and the “Known Issues” page doesn’t seem to be kept up, but if you wanted to report it as well, that might help.

        I know they made some changes to the “combine multiple pages” option recently. I wouldn’t be surprised if they were connected.

  102. Rebecca

    Hi Alisa, I am getting this error message – can’t do a thing about it..I have emailed twice to Facebook contact help desk and still no reply. I get:

    An error has occurred while merging pages. This may be caused by your attempt to merge too many pages.

    I have no other pages at all. I have 2000 friends I want to merge over to a page and it’s just not happening. Any possible advice would be greatly appreciated…

    Thanks

    • Alisa Meredith

      Hi Rebecca. This is the second such report we’ve had in the last few days (see Sharon’s comment above yours). You can check Facebook’s help files for known issues. I suggest you wait and try again in a day or two.

      • Alisa Meredith

        Update (of sorts): I reported the issue to Facebook from this page: https://www.facebook.com/help/contact/164405897002583?rdrhc

        I linked right to a similar comment to yours and let them know more than one person had reported the issue. I don’t expect we’ll hear back directly, and the “Known Issues” page doesn’t seem to be kept up, but if you wanted to report it as well, that might help.

        I know they made some changes to the “combine multiple pages” option recently. I wouldn’t be surprised if they were connected.

  103. Fiorella glave

    Hello Alisa, i have the same problem, I am having the same problem when i try to change a profile to page

    An error has occurred while merging pages. This may be caused by your attempt to merge too many pages.

    I dont have any pages under that profile though, i’ve tried almost everyday for the past week and nothing, have you heard if there is already any solutions?

    Thanks a lot!

    • Alisa Meredith

      Hi Fiorella. I reported the issue to Facebook from this page: https://www.facebook.com/help/contact/164405897002583?rdrhc

      I linked right to your comment here and let them know you weren’t the only one affected. I don’t expect we’ll hear back directly, and the “Known Issues” page doesn’t seem to be kept up, but if you wanted to report it as well, that might help.

      I know they made some changes to the “combine multiple pages” option recently. I wouldn’t be surprised if they were connected.

      Hopefully they’ll clear it up soon. I’ll keep an eye open for solutions. If you see anything, please come back and tell us if you think of it. Thanks!

  104. Fiorella glave

    Thanks Alisa! I will make the report. Will keep you posted!

  105. Ashkan

    Hello there, i have converted my facebook profile into a business page,
    I dont have my old profile anymore so i decided to create a new personal profile. But the problem is when i log onto the page to add my new profile to the admins list, it doesnt work!! Even though i have liked the oage with my new profile, yet i cant add any new admin to the page and the onky admin is the my old orofile which is converted to this page
    ANY BODY OUT THERE CAN HELP ME OUT!!!
    apprecuate,
    Ashkan

    • Alisa Meredith

      Hi Ashkan. Still having the problem? Want to try adding someone else as admin to see if it will kick the bug? You can add me design@ontargetpro.com and I’ll then add you if you want.

  106. anybody know what is going on with the password function? I am trying to convert a client’s profile to a page and it says the password is wrong – clearly a bug because I can log-in to the profile with the password…

  107. Esqeudero

    Hello, i have a profile with 5000 friends, i want convert it to page, but it always asks me ‘use past device to ensure safety’, but i my past device ‘laptop’ was stolen, so any advice?

  108. Hamza Yousaf

    Hey Alisha,

    Hope you are fine.

    I tried to convert my profile in to page. But every time i receive the following error.

    Please switch to a computer that you’ve previously used to browse Facebook.
    To ensure your account security, please complete this process on a computer you’ve used in the past. If this isn’t possible, please contact customer support from the Help Center.

    However i am using the same computer that i previously used to browse Facebook. I also saw that some people were reporting about this issue here too. But Just wanna confirm Did you found any solution yet.

  109. Tomy

    I try our facebook profil convert to fan page and when i submint look this error: An error has occurred while merging pages. This may be caused by your attempt to merge too many pages.

    what are can doing?

    I try for 5 day but dont can again same error:
    An error has occurred while merging pages. This may be caused by your attempt to merge too many pages.

  110. Arnaud

    Hello Alisa, thanks for the tips !

    I have a similar problem to some of your readers, I currently have 1900 friends and want to convert my profile page to a page fan…

    However, I get this error :

    An error has occurred while merging pages. This may be caused by your attempt to merge too many pages.

    I have no other pages nor groups, there is no reason why I get this kind of message… The weird thing is that one page is actually created (with my profile as an admin) but with no fans at all, so I delete it and try to migrate once again, but it also creates an empty page. 4 or 5 times did the same result.

    I added my phone number to my profile, I even tried to change my name… This is driving me crazy, I guess contacting Facebook is useless as they never answer :(

    Thanks for your help

  111. Nicola

    Is there a wat to turn your friends into likes if you have already created the new bussiness page and didn’t merge?

    • Alisa Meredith

      Hi Nicola. I want to be sure I understand. You made a business page, but you also have a personal profile that you use for business, and you want to combine? The way to do that would be to convert the profile to a business page and THEN merge the two.

      If that’s what you want to do, please make sure you read this article before you do anything else: http://scalablesocialmedia.com/2012/10/merging-two-facebook-pages/

      Hope that helps.

  112. Brittany

    We have recently changed our profile to page, I have lost access to the two business pages we have and it kept the original profile as an admin as well as the account I logged into. I now have no way of getting onto our business pages and updating or changing anything and facebook has yet to respond to anything or help us with anything either. I am really upset because our social networking has hit a rock wall and we need help but there is no way of getting it, PLEASE HELP!!!

    • Alisa Meredith

      I’m so sorry to hear of your troubles, Brittany! You say you have your profile as an admin, though? What happens when you go to the new pages? You just see it as a regular fan?

      It sounds like you have two profiles? Is that right? You have tried logging in with each, and still nothing?

  113. Thank you so much alisa you are awesome what a nice explanation i really liked this post and i can convert my fb profile to fan page thanks for help.

  114. Please switch to a computer that you’ve previously used to browse Facebook.
    To ensure your account security, please complete this process on a computer you’ve used in the past. If this isn’t possible, please contact customer support from the Help Center. why i see this when i m going to convert my profile into a page

  115. Fady Antranik

    Hi,

    I created a fan page and after i uploaded all the data, i created an add for the same page, suddenly i noticed that once i log in to the page, it direct me to the ad manager page, i’m not able to go to my timeline page, unless i perss pages, and i choose the page.
    Also in the insight, after i reached a 1000 fans, it doesn not giving me any details. like it is not seeing that i have fans.
    Please help.

    • Alisa Meredith

      Hi, Fady. You have a personal profile attached to this page as an admin?

      As for insights, I have noticed that Facebook has been really buggy this week and often I have to click on “view all” on insights, wait a long time for it to load, and sometimes reload the page. I don’t think it’s you. Hopefully it’ll clear up soon.

      • Fady Antranik

        Thank you so much for your kind reply, but i did not understand it, as the first time i created from the beginning a facebook page, not a normal account. if you want i can give you the details to check it.

        • Alisa Meredith

          OK, I thought you had converted a profile to a page, sorry. I still think the insight issue is a Facebook bug. If you want me to take a look as an admin, you can make design@ontargetpro.com an administrator. However, I’ll likely need to like your page first, so you can email the link or reply here.

      • Fady Antranik

        Yes i do, 2 other profiles as a manager.

  116. Fady Antranik

    Oh, yeah, i have the main email address as a manager, and my profile as a manager too.

  117. Rosetta

    Hi,
    A lot of my fans are saying they cannot see the “MESSAGE” tab on my facebook page and cannot inbox me.
    How can I allow the message tab to be visible for my fans?
    I have the option for “messages” to be active on my profile , but it doesn’t seem to work for some..

    http://www.facebook.com/rmatinaphotography

    Thanks

    • Alisa Meredith

      Hi Rosetta. Having looked at the discussion on your page, it’s safe to say that this is an issue when people are using your page on their mobile devices.

      It is the same with our page. I looked at some pages that do show the message option, and changed all my settings to be like theirs – and still, no message option.

      I’ve asked around and no one seems to have an explanation for this! Sorry. I’ll keep looking.

    • Rosetta

      Thanks for your help Alisa :)

  118. Bea

    Hi. I had problems converting my friends into fans (only converted half, I think). But more than that, it feels lonely not being able to see what’s happening to everyone. I can’t even see my liked pages’ posts because I have no news feed. Or is there a setting for this?

    • Alisa Meredith

      Hi Bea. You sure don’t want to lose half your fans! I would pursue that first of all (check other comments for ideas, or check the Note at the very beginning of this post).

      You will not be able to see anything on your prior friend’s timelines unless it’s public. However, you will need a personal profile, and then you can friend people again.

      You should be able to see liked pages’ posts, but I just reported the issue to Facebook myself, because on my Page’s newsfeed, I have no updates, just “There are no more posts to show right now.” Not all pages have this problem, but it’s been an issue on mine since Monday. It’s a bug. They’ll work it out.

      What’s your page URL, Bea?

  119. Alex K.

    Hi Alisa,

    Happy New Year!

    Great article! I work for a business that has a profile page as well as an associated business page.

    I wish to merge the profile page (5k friends), with my business page (1,100 likes). I understand that the name of the new combined page will be taken from the profile/page that has the most likes/friends. So, this would be from my profile page (5k).

    The problem I have is that a former employee “John Doe” changed the Username of the profile to his personal name. Since Facebook only allows a single change of the username, I am unable to correct the username back to the name of my business. Bad employee, to say the least. The result of converting the profile into a business page and then combining it with the existing page (with 1.1k likes) would be a combined page called “John Doe”.

    There are 1k or 2k friends I could delete without much injury to my business, as they are from far distant countries and only asked to be friends because of the nature of my business. This will surely take a lot of time, but may be my only option.

    Do you know of a way to appeal this with Facebook? I have been hesitant to pursue this, as I have a profile account being used as a business. Considering the hundreds of thousands of requests they get, I fear they would simply delete my account in a 10 second decision making process.

    Do you have any recommendations as to how I may transition my 5k friends into “likes” on a combined page?

    With thanks in advance for your help and expertise.

    Alex

    • Alisa Meredith

      Hi, Alex. I’d first convert the profile to a page. Then you can change the name. THEN, you can merge the two. If you have any trouble after converting the page, you can feel free to contact Facebook because you have followed the rules – no need to fear deletion. However, I suspect the only problem you risk is having some of your friends not convert, which can be dealt with, as well.

      Looking forward to your report!

      • Alex K.

        Thanks Alisa,

        I am going to try that. I just downloaded an archive of my page, and now everything on my page is gone. It doesn’t seem to have downloaded a copy of my page, FB seems to have downloaded all of the activity on the page and deleted it from being online. Have you seen this happen before? Maybe it will repopulate by itself in a few hours?

        Oye. The joys of Facebook.

        Alex

        • Alisa Meredith

          You’re welcome, Alex. But, oh my! That’s awful. No, I have not seen that before. I would definitely contact them and keep contacting them.

          Let us know if it comes back!

  120. Alex K.

    (correction)

    I meant to say in my second paragraph “Convert my profile into a business page, then combine it with my formerly subordinate business page.”

  121. Mik

    Thank you Very much..this really helps us out :) You’re a great person!

    • Alisa Meredith

      Aw, thanks, Mik! I’m so glad you found it helpful. We’re all just trying to figure this out together!

  122. Alisa Meredith

    To anyone who has successfully converted a profile to a page – did your friends get any sort of notification about the change? I cannot remember! Thanks.

  123. chris

    Yesterday I changed my personal facebook page into a fan page. Today I I realized that my URL did not fit well with my new fan page, which I eventually am going to convert to a business page through free tools offered by a site. The problem is, once I changed the URL, my page is not accessible through the search bar. My page does come up but but it says it is not available.??? I can still access my page through the new URL. Can anyone give me some input on this matter? Thank you!

  124. Alisa Meredith

    Hi Chris. I’m confused by the first part. If you converted the profile to a page, why do you need to eventually convert it to a business page by a free tool? It already IS a business page. Maybe I misunderstand you.

    You changed the URL, and now are you looking for the page by searching Facebook, or by entering the old URL?

    When you change the URL (or, as Facebook calls it the username), the old URL no longer directs people to your page, which is a shame.

  125. chris

    I was just going to use a site like this one http://www.chompon.com/publishers?rgsn=1 (not promoting, dont even know if this is my best option), but u can add different features to your business page with tools such as the ones offered on the site. I changed the “user name” so that it would fit my business page better than just my old profile name with a few numbers. Once I changed the user name and type in my business name through Facebooks search bar to locate people, places and thing, my new page comes up but when I click on it, it says the page was not found. Although I can enter the URL to successfully return to my page. I am clueless!

  126. Alisa Meredith

    That looks interesting! Oh, that sounds like an issue on Facebook’s end. Do you care to share the URL to your page? I’d love to see if I can tell what is going on. Though honestly, I’m guessing your best bet is to report it to Facebook at https://www.facebook.com/help/contact/164405897002583?rdrhc

  127. Gerald L

    Have started church profile with church email address not my personal one. I have a personal profile if I convert church profile into a page will it affect my personal page?

    • Alisa Meredith

      Hi, Gerald.

      If I understand you correctly, you have two personal profiles – one for you and one for your church.

      You are wondering if you convert the church profile to a page if it will have any impact on your other personal profile. The answer is no. You’re OK to proceed! Don’t forget to add your personal profile as an admin after the conversion.

  128. melis

    Hello,

    I try to convert my page but the following error message appears:

    Creating content with this name is not allowed. Try: Body of an error/warning message. Title is: Invalid Name

    Can anyone tell me what the problem is?

    Thanks

    • Alisa Meredith

      Hi, Melis. I found something here: http://socialstrand.com/2012/02/15/how-to-convert-a-facebook-personal-profile-to-a-fan-page/

      “Julie- I think your issue is how you are logged in . Usually that error comes from the voice or if you are logged in as the page rather than the personal profile.”

      It doesn’t really make a lot of sense, since you can’t actually be logged in as a page, but maybe she means that they were “using Facebook as” a page when they tried to make the change.

      I just googled that exact error you mentioned. Hope that helps.

  129. Tanya

    Hi there, Facebook suggested I should convert my profile to a page & when I fill out everything and have to type my password and then press confirm, I get a error message “there was an error creating your page” I contacted Facebook about this, but had no reply from them?

    Would you please help me?

    • Alisa Meredith

      Hi, Tanya. Have you tried again since you contacted Facebook? It is not unusual for them to fix issues and not let you know. Also, it could have been a temporary glitch (there are a lot of those). If so, I would continue to contact them until the problem clears up. Unfortunately, there aren’t any workarounds that I know of when the issue is on their end. Try this form: https://www.facebook.com/help/contact/355708697832199?rdrhc

      • Tanya

        Thank you for your help. How long do you think it would take for them to fix it? Do they even read my messages when I sent them? I have been trying non-stop but still no luck…still the sam message “There was an error creating your page”… :( This is very bad for me! I really want to log back in even if i have to have a page and not a personal account!

        • Alisa Meredith

          Hi Tanya. I have no idea, sorry. You cannot log in as you did before you attempted the change? That would surprise me.

  130. billy

    hi – i also have the same problem as fiorella – An error has occurred while merging pages. This may be caused by your attempt to merge too many pages. – has there been any solution????

    • Alisa Meredith

      Not that I know of Billy, and I have looked. Have you tried reporting the issue to Facebook?

      • MattE

        I am getting this message when trying to convert. “Creating content with this name is not allowed. Try: Body of an error/warning message. Title is: Invalid Name”

  131. MattE

    I am getting this message when trying to convert. “Creating content with this name is not allowed. Try: Body of an error/warning message. Title is: Invalid Name”

    • Alisa Meredith

      Hi, Matt. At what point are you getting the error? Have you tried logging out and back in? Another browser, maybe?

      • MattE

        It happens right when i chose which format I want to switch to. I use firefox so you think I should try a new browser?

      • MattE

        I’m getting the same thing with internet explorer. If I change the name it works but then there are zero likes. I thought it was suppose to convert to a fan page with the same name and change the friends to likes?

        • Alisa Meredith

          Hmmm, I’m confused. If you are able to change the name and you have “likes”, you have already converted to a page. Is the original profile still available?

          You can try logging in with your Facebook email address (which you can find on your “about” page of your personal profile) and your normal password.

          Would you like to share the URL of the page/profile in question?

  132. Hi Alisa,

    First of all I want to tell you that I am amazed that you answer every single question.

    Maybe you can answer me something that I do not understand and I could not find my answer anywhere :(… When you convert profile to page you loose everything except profile picture and if you backup all your profile before converting it to page is it possible to put profile backup on page and reload all of lost data (albums, comments and posts)? And if it is possible how to do it?

    Thank you
    One Love Studio

    • Alisa Meredith

      Hi, One Love :) Well, thanks. We try to treat every visitor as if they were a customer of ours. It’s nice to hear that people notice!

      I’m afraid there is no way to reload comments or posts. You could add all the images back, but you’d have to do it manually. The good news is, most people don’t really spend too much time on your timeline looking through months and months of updates anyway.

      Look at it as starting fresh – but with a bunch of fans all ready for you!

  133. Hi….
    Just wondering if you could help me?? I merged our business profile page into a fan page two days ago. All friends went over to the fan page, however in the process I lost access to my personal facebook account (which I can still access from my mobile) and the other problem is that I am unable to search or like any other pages on facebook when logged onto the fan page. So frustratring and not sure what to do….tried everything…..
    Hope you can give me some advice…..

    • Alisa Meredith

      Hi Emma, that does sound frustrating!

      What happens when you try to log in to your personal profile on your desktop? Have you tried using the Facebook email address (available on your About page) to log in?

      You need to assign your new business page an administrator before you can start using it fully. Once you do, you will log in as your personal profile and use Facebook as the page.

  134. gourav atre

    An error has occurred while merging pages. This may be caused by your attempt to merge too many pages.

  135. Tam

    Hi! Great post! I had a somewhat related question:
    I tried to create a business facebook page for a friend. She has a personal account, and instead of clicking “I have an account”, she entered all her personal facebook info (name, email address, password, etc) into the signup area for the page. I know we should have clicked “I already have an account”, but we made a mistake.

    We were able to successfully create the business page, but now we can’t acces her personal page. It still exists, I can see her profile through my account. Do you know how to resolve this?

    • Alisa Meredith

      Hi, Tam. Well, thanks! It has kind of taken on a life of its own!

      I think I can help you here. Check out her personal page’s About section. Find her Facebook email address and have her try logging in with that email address and her original password.

      That should work. Let me know!

  136. Zimmy

    I have converted my profile into a page,but i am not able to add another admins.Can anyone help me ?

  137. Hi Alisa, Kudos on a wonderful site!

    I am about to take the plunge and convert a client’s personal profile to a business page. I am concerned about the “friends” to “likes” conversion.

    Is this still a major issue for FB or has it been resolved since last summer? They have over 3700 friends and we would hate to loose them.

    Thanks in advance!

    • Alisa Meredith

      Thanks, Deborah – you are so kind!

      Well, the number of comments reporting issues with losing fans fell off completely, so that leads me to believe that it has been fixed.

      However, if it were my client, I would show them all these comments, or at least tell them that sometimes there is a bug, but if that happens you will do everything you can to get it fixed. For what it’s worth, I do not personally know of anyone who has permanently lost friends/fans.

  138. Miranda

    Hi there, I am trying to convert my profile to a page and this is the error, please help me!

    To ensure your account security, please complete this process on a computer you’ve used in the past. If this isn’t possible, please contact customer support from the Help Center.

  139. IcyWakes

    Hi Alisa,

    I actually received my archive file after many try’s so I’m ready to convert my personal page to a business page. My issue is that once I get to username part it Pre-fills IcyWakes Surf Surf as it should but then it states I need to choose a name at that is the same or similar??? That is the name, I even tried to drop the Surf Shop and that will not work either. Any suggestions? I’m so close after so many issues!!!

    • Alisa Meredith

      Hi, IcyWakes . Would you mind supplying a link to the profile? That does seem odd.

  140. Robert Ack

    I just converted a personal page with 1200 friends and now the business page has 0 likes. Does it take a few hours for the migration to fully process? I have done this before and it was pretty instantaneous. But now I am sitting at 0, makes me a little nervous…

    • Alisa Meredith

      I’d be nervous, too. It can take a few hours, but they can seem like forever! Still nothing? I would send a preemptive email to Facebook as suggested above.

  141. Ali

    Hi Alisa, I am having a huge problem. I have read a ton of comments about issues that have arised due to converting a personal page to a business page. I’m not sure if this is the same problem I’m having or if I did it differently. Either way, it’s causing some problems. We originally had a business page that was set up by our old Employer’s tech team. We have since moved companies, and we did not have access to our login information any longer (and I did not have the login information saved), and it was set up with our old company email address that we used anyway, so once we moved, I decided to set up just a new personal page. The new personal page was now set up with our new email address. However, someone in the tech support at the old company ended up contacting us and sending us the login information for the old business page we had. Once I logged into it, I realized I could just update the information and keep that one and I wouldnt need the personal page any more. Here is the problem….since the old business page still had the old email address as primary, I went in to CLAIM EMAIL of our new email I had established on the personal profile and once we were able to confirm, I could modify the business page and now also show our new email address as primary since we were able to CLAIM it. Now, when I login with our new email address it takes me to the modified business page but I no longer have access to the personal profile page, yet it still exists and we are getting friend requests for it, and we are able to confirm those, but I have no access to that page. I’m so confused as to why I login and go to the business page, and yet I’m not sure how to access that profile page, because when I confirm a friend request and it asks to login to confirm, it only takes me to the business page, but yet it’s adding those friends to that personal page, and I am not able to access it. Sorry this is so long and confusing, but I’m not sure what I did and I need some help here! Thanks

    • Alisa Meredith

      Try setting up the personal profile as an administrator on the page you were able to reclaim. I believe that will straighten things out.

      • Ali

        Hi Alisa,

        It’s me again. I tried to add the name and email of our personal profile page as administrator and it says error because the personal profile has to “like” our page before it can be added as an administrator? Well I have no way of doing that, since I cannot access the personal profile. We have had tons of friend requests for the personal page & some comments, we can login to confirm them, but once logged in, we are still logged in to the business page. It’s the same thing with comments. If someone posts a comment to our personal page, we get a message to “view post”, and when we click it and log in, it only redirects us to the business page. I have no idea what happened here. These are the URL’s for the Business Page: http://www.facebook.com/lanceabrowning and personal page is http://www.facebook.com/lance.browning.161 I’ve tried sending an email through the help center on Facebook and havent had any luck. Do you have any other thoughts or recommendations? Thank you!

        • Alisa Meredith

          Hi again :)

          Yes, like the page as yourself (I assume you are not Lance Browning)and add yourself as admin. Then at least you have an administrator. This may free up the personal profile, as well – since now the page is not orphaned.

          Hope that works!

  142. Ali

    Hi Alisa,

    Well, I liked the page, added myself as administrator and removed Lance as administrator on the page. That went through ok. However, when we try to login using his email and login (which both the page and profile have the same email and login information) it only takes us to a general Advertise on facebook main page. It will not log him into his personal page. Should I remove his email as primary on the business page as well? I was just worried that it will not let me re-add it once I remove….in case that doesnt work. I’m just worried since the business page basically “claimed” the email they both were using, that it would not make a difference and we would not be able to access the personal page any longer.

    • Alisa Meredith

      Technically you are not able to log in as the page, only as a profile. But yes, I would remove him as an admin (though I thought you were unable to add him in the first place?).

      Find his Facebook email address (go to his profile and look at the about section – on the right is an @facebook.com email for him) and have him try logging in with that instead (use the same password as always).

  143. Ali

    Alisa!!! It worked!!! Oh my goodness thank you!!! I am so relieved! I cannot thank you enough!! Ok, now let me ask you another question. I am now able to login to his personal page,but how do I go in and basically delete this account and just keep the business page active with me (Ali) as administrator? I am paranoid that if I delete the personal profile for Lance it will somehow affect or delete the business page. Or should I request to convert? I mainly just need to shut this personal page down and convert those friends to likes now. There is nothing else we need it for. I’m just paranoid now! Thanks again for your help :)

    • Alisa Meredith

      Great! You’re welcome. That one comes in handy more often than you know!

      If you are already an admin, removing him as admin will be fine. No worries. If he has a substantial number of friends, it’s certainly worth converting the profile to a page and then merging the two.

  144. Ali

    One more thing! Sorry! We still have friend requests pending. Should I go ahead and add the rest of those to the personal page and figure out how to convert the requests to likes, or do I need to contact them somehow and just request that they go like our business page and disregard the personal? Not sure the best way to do that.

  145. Nastja

    I tried to convert my profile into a business profile but it wrote me this: “An error has occurred while merging pages. This may be caused by your attempt to merge too many pages.”
    And I don’t know why. I don’t have any other pages yet.

    Please help me

  146. Alisa Meredith

    Hi, Nastja. Please try this: create another personal Facebook account and make yourself admin on both pages and merge. Then you can make sure your original profile is admin on both and delete the new one that you only needed to merge the pages.

    I haven’t tried this, but others have reported that it works. Please try it and let me know how it goes!

  147. Hi Alisa,

    I’m having the same problem as Nastja…. I don’t understand what you mean?

    I’m trying to merge a profile and a page, however, when setting up a new page (before merging the two) I get the same error message and facebook simply creates a new page (for which my profile is administrator…. this has no likes or information at all)

    Hope that makes sense?

    Thanks :-)

  148. Alisa Meredith

    Hi, Karen. I’m not sure what the problem is. If you are getting the “An error has occurred while merging pages. This may be caused by your attempt to merge too many pages.” the suggested fix is to start a new personal profile, make that personal profile admin and try to merge from that account. I don’t know that it will work, but it’s the only suggestion I’ve seen.

    What is the purpose of setting up a brand new page?

    Not making sense yet, but we’ll get there :)

  149. Jen

    When converting a profile to a page on FB…
    My biz was set-up as a profile way back when. I am looking to convert my profile to a biz page and currently have, and maintain, the biz page. Having read the above instructions, I just set up a second biz page for the profile conversion, which I will hopefully be able to merge with the first biz page? My question is this…Should I not have set-up the second biz page as it will be created in the profile conversion? In this case, should I delete the second page and remake it in the conversion? So worried I will lose friends…
    Thanks for your help.
    -J

    • Alisa Meredith

      Hi, Jen! You are correct. You should delete that second page because when you convert your profile to a page, it will create a new one. Then you can merge the two pages. Hope it goes smoothly for you. Haven’t had reports of lost friends for a while, so it seems promising.

  150. Jen

    Hi Alisa,
    So I made the big leap, and converted my biz profile to a page. My friends seem to have become fans, but the secondary page (1 like) is what I see when I search for the biz page as my personal self on FB. I have merged the primary and secondary pages, but it doesn’t seem to have taken. Is there a time element? Also I have my new biz page: Clay Hill Farm (formerly Clay Hill Farm profile) and my current biz page: Clay Hill Farm Restaurant, and can’t merge these two. I am currently still stuck with 2 pages, but the one with 2368 likes (the new biz page) can’t merge with the restaurant page. HELP!!! What a tangled web!!

  151. I am encountering a problem I have seen once before. Not sure why it is happening. I have converted a client’s profile to page and now it will not let me add anyone as an admin. I like their page, as does another consultant who works with them. Using the ‘list’ of likes I cannot click on the “Make Admin” button and have it work. When I go to the Admin management page, and type in either of our names, it does not recognize them so that I can save them.

    Anyone had a fix on this?

    Thanks!
    Alyssa

    • Alisa Meredith

      Alyssa, are there ANY admins? I think you would need to first add the profile email address for the old profile that you since converted to the page. ie, the original profile email was myprofile@gmail.com. They would need to be an admin before any others could be added.

      If that’s not the issue, let me know!

      • Thanks for the reply – the only admin was the page itself. However, I did find one little suggestion somewhere deep in a board somewhere. i logged in to the page and on the admin page, added my email address as a new admin. It did not preview my name or anything, as Facebook usually does. But when I went to confirm it, it worked! So that appears to be a fix. Not sure if that is what you suggested to others above. Thanks so much! Hope my fix helps others too.

        • Alisa Meredith

          Yes, that is what I meant :) The page cannot be its own admin, so you have to add the original profile as admin. Glad you got it worked out!

  152. PS – props on writing such a helpful blog post and continuing to engage with readers almost 2 years later! Very cool.

    • Alisa Meredith

      Well, thanks, Alyssa! It’s very nice to know I’m not just talking to myself – I appreciate all the comments and I’m happy to help :)

  153. Carole

    Hello Alisa,

    I have just started working on social media for a company. They have a personal profile set up, and a business page set up through that, but (confusingly) both with the same name.
    There have been different people managing the online presence, and the last person didn’t realise the difference in the profiles and gained a large amount of friends to the personal profile, without gaining more likes for the bus. page.
    (The personal profile keeps getting new friend requests also..)
    I have posted a notice on the personal profile asking that friends would like our business page, but this has only gained very limited likes..
    I now want to transfer all of the friends to the bus. page, and turn them into likes, and then ‘hide’ the personal profile – perhaps renaming to something different also.
    [I will download all that I can before 'migrating', and I do not mind the loss of wall content etc.]
    I am wondering what your advice would be before I do this.

    Thank you,
    Carole.

  154. Alisa Meredith

    From Nemanja Gagic: I have problems converting my FB profile to a page. I finished all steps (waiting period), choise of category and business type. But after typing in the password and clicking “Convert this account” I get the message “There was an error creating your Page”. I tried this for more than 50 times last 10 days, I can’t proceed. I wrote to FB, got no answer. The profile is “AgroPijaca Poljoprivredna mehanizacija”. I could imagine 2 possible reasons: 1. profile has been blocked “punished” 2-3 times for excessive friend requests in the first few weeks after opening (now it’s almost 2 years). 2. I have an existing page with simliar name “AgroPijaca Portal za poljoprivrednu mehanizaciju”. But before I get an answer and a clear statement from FB, I don’t know what to do. Thank you in advance for your tips and help! Nemanja Gagic

    • Alisa Meredith

      Hi, Namanja. I’m sorry for the trouble you are having. I would not think violations that far back would be the issue. The page you mention is similar, but not identical, so that shouldn’t be it, either.

      I’m not really sure what to tell you. It just says, “There was an error creating your Page.”? Nothing else. Facebook may respond to your message by fixing the issue, but not alerting you that they have done so. You can try again in a few days.

      Did you contact them from here? https://www.facebook.com/help/487468894599804/

  155. viplove

    hi… when m trying to convert my a/c to page…………. fb says please use old (passed) computer for security rsn….wht 2 do ..???? pls help

    tnx

    • Alisa Meredith

      Hi VIPLove. Thanks for stopping by. How long have you had the new computer? I think I read somewhere that it might take 2 weeks of regular use on a new device before you can perform sensitive tasks like converting profile to page.

  156. deepak modi

    Mam i accidentally convert my facebook profile to page please help me i also fill reversal form but there is no response from facebook.

  157. Alisa Meredith

    Deepak, I’m afraid that is your only recourse! Hopefully you will hear from them soon.

  158. deepak modi

    Is there any facebook coustmer care helpline number

  159. Alisa Meredith

    No, I’m sorry, Deepak. The only recourse I know of is email and the known issues forum.

  160. Talha Butt

    I try To Convert My Account In Page But It Not Converting Pop Up Says ”An error has occurred while merging pages. This may be caused by your attempt to merge too many pages.” Plz Solve My Problem

    • Alisa Meredith

      Hi, Talha. Many people have gotten this message and I have yet to see a good fix for it. I would try giving admin rights to another user and have them try it.

  161. KoPanda

    Hi Alisa,

    I’m trying to convert a personal profile to a page but get the message “Please switch to a computer that you’ve previously used to browse Facebook.”. Do you know if there is any solution to this?

    The personal profile is newly created and Facebook set a default username to it which I don’t really want. Basically I want the username to be all capital but it’s all non-caps with the dot. As you know “abc.def” is the same as “ABCDEF”, will the “ABCDEF” be available once I have changed the “abc.def” to something else?

    Thanks!

    • Alisa Meredith

      Hi, Kopanda.

      Is this indeed a new computer to you? If so, you will need to wait a while before you can convert. I don’t know exactly how long, nor do I know a way around it. Sorry!

      It appears that Facebook does not release usernames right away.

  162. Jared

    Hey Alisa,
    I work for our Town Hall, and have been left in charge of fixing our current Facebook topology. (Note: Johnston is an Alias name for the town) When it was first built (by someone(?)) they created the town under a “personal” profile, and for some reason named it “Tourism Johnston.” (Not very good naming convention or design for our MAIN town account)

    After that, they made 3 facebook pages under “Johnston” for departments in our town hall, such as ANOTHER tourism page, better business dept page, and a Town of Johnston page. Right now I am looking to….
    1.Backing up profile data
    2.Adding a secondary admins to all pages (Preserve our pages)
    3.Rename main personal account to Town of Johnston (updates URL prior to conversion)
    4.Converting said account to business (Business account will then be our main Town of Johnston page)
    5. Now that there is two Town of Johnston pages (the new one, and 1 of the 3 pages), I will be merging them both to Hopefully combine their like’s and etc.

    It should go over well (I Hope!), I will let you know how the process went for the benefit of others who may be in the same issue here. So basically it will look like this!

    Town of Johnston (Business Account)
    - Tourism Johnston (Page)
    - Johnston BIA (Page)

    as opposed to …

    Tourism Johnston (Personal Account)
    - Tourism (page)
    - Johnston BIA (page)
    - Town of Johnston (page)

  163. Alisa Meredith

    Thanks for stopping by, Jared! Best of luck with your clean-up project!

  164. Chris

    Hi Alisa,

    Thanks for this post and also for keeping the conversation going for so long!

    I have just recently (about a month ago now) converted a personal account into a business page and in the process, lost all of my 850+ friends. None of them have been converted into “Likes” on the newly converted page.

    I have sent questions/complaints directly to Facebook help and also asked questions on the Facebook forum, but haven’t had any response at all.

    In your experience, do you think I am any chance of getting my friends back?

    One thing I have noticed on the account is that when I first made the conversion one month ago, there was an option at the top of the page that said “build audience” and then on the drop-down there was an option to “invite friends”. If I clicked on that, I saw a list of all of my 850+ friends. As I was still hoping that they would automatically be converted into “Likes”, I did not send them a message to invite them to like my page.

    Now when I click on “build audience” the option “invite friends” is gone – it seems my friends are no longer being associated with this account/business page.

    I’m not sure you will have any answers or course of action for me, but I thought I’d give it a try as I am very frustrated with what has occurred!

    Thanks again.

  165. Alisa Meredith

    Hi, Chris. I would be very frustrated, as well! I’ll help if I can.

    First thing, “friends” are NEVER associated with a business page. You will have to be using Facebook as your personal profile to use that invite friends option. One thing that happens sometimes is that when a person converts a profile to a page, the page ends up “orphaned,” not connected to a profile. You must create a new profile to manage the page, or add an existing profile as a manager.

    I would request an “undo” of the conversion process, though at a month out, it might be too late. If they put that through, try converting again and hopefully this time it will go off without a hitch. There are several examples in the comments of things that have worked for others, if you’re up for reading through them all, you might find something that will work :)

  166. MD

    Hi, I came back from a long tour, thought I will upload my photos to FB. but when i looged in it said I have to relogin and took me to convert my page to create page wizard. I thought is was normal. but after I activated that I cannot see my 300 friends and not even single photos nor those lovely post from my friends around globe. what do i do?
    help me recover my contacts atleast.

    • Alisa Meredith

      Hi, MD. So, you went through the conversion process when prompted? If so, yes, you will have lost photos and posts. You can request a reversal, but if Facebook decides that your account should have been a business page, they won’t do it. However, in any case, you should not have lost your 300 friends. They should now be likes. I would request the reversal at https://www.facebook.com/help/contact/?id=189265951117017.

  167. i have accidently converted my personal account into a page, which i dont know how to manage, and even i lot all the apps and dont see friends online.. please tell me how to reverse…

  168. naveed sagar

    this come in during when i complete to convert my new page. they say that enter in when go to the confirm migration. they ask me to complete the migration progess. enter password. when i entered password.
    the following could be written in a message box. plz hep me to convert my facebook profile to facbook page.

    To ensure your account security, please complete this process on a computer you’ve used in the past. If this isn’t possible, please contact customer support from the Help Centre.

    • Alisa Meredith

      Naveed, I don’t think there is any way around it – you’ll need to complete the process on a computer you have used in the past, or contact customer support.

  169. Renee

    This is the exact reason who those people that aren’t popular enough to really constitute having lets say a Piblic Figure Fb Page should have implemented the use to have FOLLOWERS chz then u get the best of both worlds AND you will still be able to see your friends’ Fb Profiles. And just make your profile PUBLIC!

    • Alisa Meredith

      That’s a possibility, Renee. Of course, you still miss out on Insights, but if you get to the point where you want to convert – you can! Need to be careful of violating Facebook rules which state you cannot use a profile mainly for business. Also, consider how your actual friends will react if you are constantly posting business information. Still, I know some people are finding success with this method.

  170. GABRIELE

    I have an issue…..I completed a migration from personal profile to fb artist page….about a month ago….
    I had 2407 friends….the process went good.
    The day after I created a new personal profile, just to connect with few selected people.
    I started requesting frendships…..people that were already friends on the newly converted old personal profile.

    Here starts the weird part: as soon as I started collecting new friendship on my NEW PERSONAL PROFILE, the likes on MY NEW CONVERTED FB PAGE started to diminish.
    After 2 weeks, 26 friends on the personal profile, 2381 likes on the fb page……..2407 (initial likes) -26 = 2381 likes.
    See what I mean? Is there a connection??
    Last week I purchased a 5 – day advertising campaign….and I gained 63 likes….or so I thought….but the page only read 2430.
    Then, yesterday, I accepted 2 friends requests on my new personal profile, and the likes on the page started to shrink again…now I’m at 2420 likes, and 35 friends.

    It really seems that everytime, on my new personal profile, I accept a friend request by a person who was already my friend on the old profile, it erases 1 OR MORE likes on the converted fb page!!!!
    It’s crazy!!

    Any thoughts please?

    Also, the number of people I reach with posts on the page, is a LOT less then it used to be on my old personal profile….averagin between 50 and 400……maybe it is that edgerank thing?

    THANK YOU!!!

    • Alisa Meredith

      Hi Gabrielle,

      I do not believe you are experiencing another odd Facebook bug. It is odd that gaining 26 friends to the personal profile resulted in EXACTLY 26 lost on the page, but I think what you are seeing is that your friends prefer to connect with you personally, rather than through your page.

      Are you posting the same things to your personal profile and page? That will cause people to choose one or the other.

      As for reach, there are no insights on personal profile updates, so you really can’t compare numbers, but I dare say it’s true that your reach is down. Facebook Page updates are being shown to fewer fans than ever.

      I think you are experiencing normal “settling in” pangs from the change. Don’t let it stop you from connecting with friends.

  171. GABRIELE

    I have 20 pending friend requests…but I’m afraid that if I accept…the likes will diminish again…..

  172. GABRIELE

    Hi Alisa.
    Well, no I decided to create a new personal profile from scratch on purpouse, because I wanted to separate my professional and private life on FB. Professional posts on my page, private stuff on my profile.
    I have 37 friends on my personal profile…just people I really know..I was tired of seeing things I didnt care…thats why I converted the old one…..but it seems that I’m losing ground instead…I’m still losing likes….on the insights are shown as unlikes…….but I mean.why now?
    I wasnt losing friends before, people could have had me removed from their friends even before the migration….

    As for the reach…well I used to get 30-60 or even 90 likes on some posts, now……5-6……? really odd.

    • Alisa Meredith

      Hi Gabrielle. I understood that and it makes sense. Keep business and personal separate.

      Previously it was all on a personal profile, correct? Reach and likes are different, but I see your point. The way Facebook displays page updates (meaning, what percentage of fans see updates) is very different from the way it displays personal updates. This decrease in reach (the number of people seeing your updates) and engagement (likes, comments and shares) is to be expected.

      The decrease in fans is very likely from people who considered themselves, at least to some extent, your friends, who don’t particularly want to be a fan of your business page. Have you changed the sorts of updates you are posting? The frequency? Even if not, what you are experiencing is normal and is not a Facebook bug.

      Over time, things should level off.

  173. Today i sent a request to facebook to merge my profile page into a “Official Page” (Business).

    Now I have 2 pages.

    All my information gone. No friends, no followers no post, all my stuffs are gone.

    Now when I enter on facebook with my password I have 2 pages.

    Can you please help me???

  174. Alisa Meredith

    Evelyne, what has happened is exactly as it should be (except for the no “likes” – are you saying your friends didn’t convert to likes? If so, read some of the comments above, it’s not unheard of, and there are solutions).

    Assuming you have your likes, what you did is the first step. You need to create a personal profile (again) to mange the pages. Then you need to merge the two pages.

    Instructions for that are here: http://scalablesocialmedia.com/2012/10/merging-two-facebook-pages/

  175. mrjkpc

    I lost all my friends and post when i tried to create a like page. now all i have is a business page. is my data lost and is there any way to migrate back and recover everything?

  176. Alisa Meredith

    Yes, check out the links in the note at the very top of this post. Quite a few people have reported a similar issue. Hope you get the help you need.

  177. Darshil

    After Converting my profile to facebook Page…What about the friends they will convert as likes of the page…

    All my updates will go them directly after creating page?

    All next Friend request will convert as like of the page?

    • Alisa Meredith

      Hi, Darshill. Friends will become likes. Not sure what you mean in the second question. There will be no more friend requests since the personal profile is gone. You’ll get Likes from then on. Thanks for stopping by!

  178. I want to convert my profile into facebook page. but its failed. Error comes that too many merges. and sometime error comes that its looks like you already create a page. but i have not created the page. then facebook automatically creats a new page. please help me if any one can. Thaks you very much

  179. ser

    Hello Alisa still no solutions for convert problem : An error has occurred while merging pages. This may be caused by your attempt to merge too many pages?????
    Thank you

  180. Once again, this is group psychotherapy yalom where you
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  181. Moh'd Nouri

    thanks for the info.
    i helped a friend into converting his page and he did a backup for his personal page (took a lot of time) received it via e-mail,

    can he re-upload the information after converting ?
    if can please help me how to do it ,
    thanx

    • Alisa Meredith

      No, you cannot just import the backup, unfortunately. You can get the images from the backup and manually add them back.

  182. Try and install free versions of Internet security programs to at least give you some protection. Miley Cyrus isn’t making or breaking a career
    with this photo regardless of how any groups believe this violated her so-called
    “Disney” image. The door of the refrigerator
    is arguably the part of the appliance that goes thru the most wear.

  183. Pat

    Fb is forcing me to change to pages but I’m not a company . Now I can’t get all my family photo albums or pics or data. I’m locked in limbo. Can’t log in to back up before changing . This sucks bad .

  184. I am trying to convert our profile facebook profile/timeline to a page.
    We were using it as a business and facebook caught us, we have the prompt co convert it now we I am trying to do that.
    I choose the type of page and category then selected convert and entered my password.
    I get an error “There was an error creating your page”
    Not being able to sign into facebook means I can not access forums or ask for help because they all ask me to sign in to post the question and ask for help.

    Sorry to bother you but do you why I am getting this error message?
    Thank you

  185. I do not even know how I stopped up here, but I assumed
    this put up was once great. I don’t know who you’re but certainly you are going to a well-known blogger in case you are not already.

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  186. fabbie

    i was asked to convert my personal profile to fan page and so i have no choice but to do migrate to fan page. Lucky i have set another personal account as my admin to my fan page. As now the personal account that become a fan page i cant even log in! it keep saying

    Your migration is in process
    Your Page is being changed to a profile and should be finished soon. Please check your email for more details.

    it has been 1 week already! oh dear am i loosing anything? but friends become like are there and photos are there still that i can edit but i cant log in to the account. please help anyone.

  187. Hello, all is going well here and ofcourse every one is sharing information,
    that’s really good, keep up writing.

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