Some real smart marketing folks have started to say, “It’s not B2B (business to business) or B2C (business to consumer) – it’s H2H!” I want to agree. Really. I’m all about conversation and making your brand more than a faceless entity by imbuing some real personality in to everything you do. But, here’s why I think “H2H” has to go.
PS – you might have read my recent post on OverGo’s website about what was missing at HubSpot’s Inbound 2014 and start to conclude that I’m just grumpy because my trip to Maine didn’t include quite enough lobster. Not so! Perhaps my brushes with greatness there just gave me the confidence to go out on a limb a bit more. How’s that for “human”?
“Human to Human” is Over Simplified
Sure, companies are made of humans and consumers are humans, but the behavior of a human acting as a business and a human acting as a consumer is different enough to warrant the basic persona differentiation of “B2B” or “B2C.” Buying patterns and motivations are different for each. …