No Trolls Allowed - how to ban a Facebook user

Facebook Pages – How to Ban a User

No Trolls Allowed - how to ban a Facebook userFacebook fans are great – except when they’re not! Normally, we get a little thrill when we see the “new fan” notification on our pages. We might even give them a “welcome” post or check out their timeline.  What happens, though, when the occasional fan goes rogue?

Just a Friendly Discussion, or Something More? Identifying Trolls

Trolls online? Yep. Wikipedia defines them as, “someone who posts inflammatory, extraneous, or off-topic messages in an online community, such as a forum, chat room, or blog, with the primary intent of provoking readers into an emotional response or of otherwise disrupting normal on-topic discussion.”

Not everyone who disagrees with you is a troll. If you post something controversial, you should be prepared for some passionate responses. Since you really did ask for it, respond politely, even if you don’t agree.

If someone posts a complaint or customer service request to your page, go ahead and respond in a professional way. If the customer is truly unhappy, it’s often best to apologize and give them a way to contact you privately so you can resolve the issue. You could turn them from potential troll to advocate!

What, though, if someone uses obscene or insulting language on your page, routinely hijacks discussions or provokes other fans? It’s up to you if you want to allow it, but you don’t have to! If someone is insulting you personally, or your fans individually, you owe it to your real fans to clean house.

Could I Have a Hidden Troll?

Maybe you don’t see ugly updates or comments on your page, but if you notice that someone who has caused trouble for you in the past (on or off-line) liked your page and suddenly your page is getting more negative feedback, you could consider banning that person. Sounds a little paranoid, maybe, but we have had people inquire as to whether this could be happening – and indeed it could! Negative feedback hurts your edge rank, which means fewer people will see your updates.

How to Ban Facebook Users from Your Page

From an offending post on your Page:

  1. Click the settings icon next to the offender’s name.
  2. Click “Delete Post.”
  3. Click “Delete Post and Ban User.”

From a comment on your Page update:

  1. Click the “X” next to the name of the abusive user.
  2. Click “Delete Post.”
  3. Click “Delete Post and Ban User.”

View banned Facebook users

Want to review your banned members? Visit your Page Insights and click on the “Liks” link, then click, “See All”. Select the “Banned” option from the dropdown menu.

Will The User Know They were Banned from my Facebook Page?

No. They may notice, though, that they no longer see your updates in their newsfeed. If they visit your page, they will not be allowed to comment or provide other feedback. They will not be notified that they were banned.

Did You Ban in Haste? Unban!

If you want to unban a user from your page, it’s easy! Visit your Page Insights and click on the “Liks” link, then click, “See All”. Select the “Banned” option from the dropdown menu and click “Unban” next to their name.

About the Author Alisa Meredith (311 Posts)

As co-owner and chief inbound marketing consultant at Scalable Social Media, Alisa Meredith spends a lot of time keeping up with online marketing trends for the benefit of our customers. Computers have been a passion of hers since her first T1-99, so inbound and social media marketing is a natural fit.

One Comment

  1. Hey! Great post about trolls and such, But i would like to inform you on behalf of all the trolls lurking the amazing internet,

    “Trolling is an ART”

    I do not wish to attack or flame this website, But you’ve got trolls all wrong. All of us have a little troll inside of us. You just have not unlocked it yet. Here is a youtube video describing a part of our culture.

    https://www.youtube.com/watch?v=kAHfUdf_aX8

    But after the video, PLEASE keep in mind this is an Art! Thanks for reading 🙂

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